St. Louis CSB Requests 2013 - 2015

Mike Ziegler filed this request with the St. Louis Citizens' Service Bureau of St. Louis, MO.
Status
Completed

Communications

From: Mike Ziegler

To Whom It May Concern:

Pursuant to the Missouri Sunshine Law and the Missouri Public Records Law, I hereby request the following records:

All requests made to the St. Louis Citizens' Service Bureau from 1/1/2013 to today's date (6/17/15) by any public or government party including all submitted applicable request information:
-request ID number
-service request category
-problem description
-problem street address (including neighborhood, ward number and/or property owner information)
-request initiation date
-dept receiving service request
-response due date
-status of request
-investigation completion status/date

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 3 business days, as the statute requires.

Sincerely,

Mike Ziegler

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on June 22, 2015. Please let me know when I can expect to receive a response, or if further clarification is needed.

Thank you for your help.

From: CSB

For the time period that you requested records I found as many as 3,000
requests. There will be a fee of $.10 for each copy.

Please notify us of your decision.

--
Citizens' Service Bureau - City of St. Louis
ph:314-622-4800 fax:314-622-4310 twitter: @stlcsb
web: www.stlouis <http://www.stlouis-mo.gov/csb>-mo.gov/csb

Sign up for alerts directly from the City of St. Louis. Log on to
www.Nixle.com and click "Residents: Sign Up Now". Enter your information
and you'll be on your way to getting emails, texts, or both containing
information about emergencies that affect you and your neighborhood.

From: Mike Ziegler

Hello,

Thank you for your response. Just to clarify, would the $.10/each fee be for paper copies of each request?

If so, would an option of printing the requests to a electronic PDF file (or other electronic format) be acceptable for this request? Regardless, I would prefer electronic record copies if possible.

If electronic delivery is an option, please let me know and of any fees associated.

Thank you for your time.

Best,

Mike Ziegler

From: CSB

yes 10 cent a copy

--
Citizens' Service Bureau - City of St. Louis
ph:314-622-4800 fax:314-622-4310 twitter: @stlcsb
web: www.stlouis <http://www.stlouis-mo.gov/csb>-mo.gov/csb

Sign up for alerts directly from the City of St. Louis. Log on to
www.Nixle.com and click "Residents: Sign Up Now". Enter your information
and you'll be on your way to getting emails, texts, or both containing
information about emergencies that affect you and your neighborhood.

From: Mike Ziegler

Hello,

Thank you for the clarification. I'd like to request a portion of the records before the fulfilling the larger request.

Can I please have copies of the 300 most recent requests? Please let me know how and where to direct payment.

Thank you,

Mike Ziegler

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on June 22, 2015. Please let me know when I can expect to receive a response, or if further clarification is needed.

Thank you for your help.

From: CSB

Hello,

This request has been sent to the Department of Public Safety in accordance
with recent Sunshine requests changes. You may contact Cathy Smentkowski in
the Department of Public Safety @ 622-3391. Thank you and sorry for any
inconvenience.

Rhonda

--
Citizens' Service Bureau - City of St. Louis
ph:314-622-4800 fax:314-622-4310 twitter: @stlcsb
web: www.stlouis <http://www.stlouis-mo.gov/csb>-mo.gov/csb

Sign up for alerts directly from the City of St. Louis. Log on to
www.Nixle.com and click "Residents: Sign Up Now". Enter your information
and you'll be on your way to getting emails, texts, or both containing
information about emergencies that affect you and your neighborhood.

From: Mike Ziegler

Hi Rhonda,

Thank you for your response. I will give Cathy time to process the request before following up with her. Was the full request forwarded along to her?

Also, would you be able to explain what the recent sunshine requests changes entailed? I want to make sure I send any future requests to the correct contact.

Thanks for your time.

Best,

Mike

From: Quinn, Rhonda

---------- Forwarded message ----------
From: callcentral, callcentral <callcentral@stlouis-mo.gov>
Date: Thu, Jul 16, 2015 at 2:10 PM
Subject: Sunshine Request process reform
To: callcentral callcentral <CallcentraL@stlouis-mo.gov>

Please be advised that the Sunshine Request process for open documents
maintained by departments within the City of St. Louis has changed. All
custodians of records have begun to follow the process outlined here:

*Sunshine Request Process Reform*

In an effort to streamline the Sunshine request process for our citizens,
we are creating one, centralized hub for all requests to filter. This
should improve the timeliness of responses and increase efficiency. It
should also reduce duplicated efforts and inconsistent responses when a
request is sent to several departments. This new model was presented to
all designated custodians of record throughout the City on Tuesday, July 9,
2015.

Effective Monday, July 13, 2015, the City’s website was changed to reflect
this new process and direct that Sunshine requests to any City department
be submitted to Cathy Smentkowski, Custodian of Records. If any
departments receive any Sunshine request directly, that department’s
designated custodian of records should forward the request to Cathy.

Cathy will work with each department’s designated Custodian of Records to
obtain the documents sought in a Sunshine request. Department Custodians
will be responsible for the physical gathering of the responsive
documents. Any questions a department’s custodian has regarding the scope
of the request should be directed to Cathy, who will consult with a
designated assistant city counselor if necessary.

Cathy will be responsible for issuing the three-day letter to the requester
acknowledging receipt of the request and including an estimated completion
date and cost.

The Custodian of each department shall also track the time spent searching,
retrieving and copying the responsive documents and the number of pages of
documents copied. All information shall be forwarded to Cathy upon
completion.

Once assembled, the documents will be turned over to Cathy, who will then
work with the designated assistant city counselor to review the request
before delivering the documents and closing out the request.

Cathy will notify Deputy City Counselor Nancy Kistler or her designee, and
Maggie Crane, Director of Communications for Mayor Slay.

In some circumstances it may be decided after consultation with Cathy that
the department possessing the records will respond directly to the
requester – this may make sense if the request is one routinely received
and handled by that department and the documents unquestionably open
records.

Thank you,

Maggie Crane

Director of Communications

Office of Mayor Slay

From: Quinn, Rhonda

---------- Forwarded message ----------
From: Quinn, Rhonda <quinnr@stlouis-mo.gov>
Date: Mon, Jul 27, 2015 at 3:29 PM
Subject: Fwd: Sunshine Request process reform
To: requests@muckrock.com

---------- Forwarded message ----------
From: callcentral, callcentral <callcentral@stlouis-mo.gov>
Date: Thu, Jul 16, 2015 at 2:10 PM
Subject: Sunshine Request process reform
To: callcentral callcentral <CallcentraL@stlouis-mo.gov>

Please be advised that the Sunshine Request process for open documents
maintained by departments within the City of St. Louis has changed. All
custodians of records have begun to follow the process outlined here:

*Sunshine Request Process Reform*

In an effort to streamline the Sunshine request process for our citizens,
we are creating one, centralized hub for all requests to filter. This
should improve the timeliness of responses and increase efficiency. It
should also reduce duplicated efforts and inconsistent responses when a
request is sent to several departments. This new model was presented to
all designated custodians of record throughout the City on Tuesday, July 9,
2015.

Effective Monday, July 13, 2015, the City’s website was changed to reflect
this new process and direct that Sunshine requests to any City department
be submitted to Cathy Smentkowski, Custodian of Records. If any
departments receive any Sunshine request directly, that department’s
designated custodian of records should forward the request to Cathy.

Cathy will work with each department’s designated Custodian of Records to
obtain the documents sought in a Sunshine request. Department Custodians
will be responsible for the physical gathering of the responsive
documents. Any questions a department’s custodian has regarding the scope
of the request should be directed to Cathy, who will consult with a
designated assistant city counselor if necessary.

Cathy will be responsible for issuing the three-day letter to the requester
acknowledging receipt of the request and including an estimated completion
date and cost.

The Custodian of each department shall also track the time spent searching,
retrieving and copying the responsive documents and the number of pages of
documents copied. All information shall be forwarded to Cathy upon
completion.

Once assembled, the documents will be turned over to Cathy, who will then
work with the designated assistant city counselor to review the request
before delivering the documents and closing out the request.

Cathy will notify Deputy City Counselor Nancy Kistler or her designee, and
Maggie Crane, Director of Communications for Mayor Slay.

In some circumstances it may be decided after consultation with Cathy that
the department possessing the records will respond directly to the
requester – this may make sense if the request is one routinely received
and handled by that department and the documents unquestionably open
records.

Thank you,

Maggie Crane

Director of Communications

Office of Mayor Slay

From: Shine, Sun

I have attached my response to the above-reference Sunshine Law Request.

Cathy Smentkowski
Custodian of Records
(314) 589-8132

From: Shine, Sun

Attached is my response to your above-referenced Sunshine Law request.

Cathy Smentkowski
Custodian of Records
(314) 589-8132

  • Response to Ziegler re Sunshine Law Req regarding requests made to STL

From: Mike Ziegler

Hi Cathy,

Thank you for your response and completing the request. I appreciate the full database and for waiving the fee. After looking into it further, I see the city already has some great tools for analyzing requests: http://data.stlouis-mo.gov/requests.cfm

How long has request data and the snapshots been a part of the city's open data portal? I have not come across it until now.

- Mike

From: Shine, Sun

Dear Mike,

I'm glad to know you like the open data portal. That is actually a beta
test being conducted by our IT department. We would appreciate your
thoughts on what else you would like to see posted. What other information
would you find helpful? I'll pass along your comments to IT for
consideration.

Cathy Smentkowski
Custodian of Records
(314) 589-8132

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