SIP Hotel and Safe Sleep Site complaints and requests
| Tracking # |
S010322Anonymous |
| Submitted | Jan. 1, 2022 |
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Communications
From: Anonymous
To Whom It May Concern:
Pursuant to the California Public Records Act, I hereby request the following records:
Please provide all general complaints, guest requests, life safety transfer requests, reviews of requests, request logs, placement opportunities, reasonable accommodation requests, and requests for readmission, appeals, decisions, and post-appeals for all SIP hotels and Safe Sleep sites. For examples of descriptions of such complaints and requests, see the pages 47 through 54 of this SIP Hotel Operations Manual and Guidance document: https://sfgov.org/sheltermonitoring/sites/default/files/SIP%20Hotel%20-%20Operations%20Manual%20%26%20Guidance%20Updated%20201216.pdf
Please include the results or consequences of each request or complaint in the categories above along with the requests and complaints themselves.
If data exists on number of complaints/requests, % of complaints/requests resolved, status of resolution, etc. please provide that data, name the database it originates from, and provide its data dictionary.
Where relevant, please note whether the complaint or request involves any individual or service from Urban Alchemy or is related to Urban Alchemy in any other way.
Please provide results on a rolling basis in a searchable format. If possible please release complaints first and move on to the remaining items afterwards.
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 calendar days, as the statute requires.
Sincerely,
Anonymous
From: Department of Homelessness And Supportive Housing
Dear Anonymous,
Thank you for your inquiry. We received your Sunshine request today, as outlined in your email below, and have assigned it S010322Anonymous for reference.
If we have misunderstood your request, please let us know immediately. Our department will conduct a search to identify and compile documents that are responsive to the requested information. The Sunshine Ordinance requires departments to respond as soon as possible or within ten calendar days from receipt of any records requests. We will respond on or before January 13, 2021.
Regards,
[DHSH_symbol_COLOR_rgb]Jeff Hamilton (he/him)
Compliance Public Relations Officer
San Francisco Department of Homelessness and Supportive Housing
jeff.hamilton@sfgov.org<mailto:jeff.hamilton@sfgov.org>|
Learn: hsh.sfgov.org | Follow: @SF_HSH<http://twitter.com/sf_hsh> | Like: @SanFranciscoHSH <http://facebook.com/sanfranciscohsh>
CONFIDENTIALITY NOTICE: This e-mail is intended for the recipient only. If you receive this e-mail in error, notify the sender and destroy the e-mail immediately. Disclosure of the Personal Health Information (PHI) contained herein may subject the discloser to civil or criminal penalties under state and federal privacy laws.
From: Department of Homelessness And Supportive Housing
Dear Anonymous,
This email pertains to your request S010322Anonymous as outlined in your original email, below.
Please note that we are invoking an extension of time to continue our response for up to 14 days under Government Code § 6253(c) and San Francisco Admin. Code § 67.25(b) in order to: consult with another department or agency that has a substantial interest in the response to the request.
Due to the extension, we will respond on or before January 27, 2022.
Regards,
[DHSH_symbol_COLOR_rgb]Jeff Hamilton (he/him)
Compliance Public Relations Officer
San Francisco Department of Homelessness and Supportive Housing
jeff.hamilton@sfgov.org<mailto:jeff.hamilton@sfgov.org>|
Learn: hsh.sfgov.org | Follow: @SF_HSH<http://twitter.com/sf_hsh> | Like: @SanFranciscoHSH <http://facebook.com/sanfranciscohsh>
CONFIDENTIALITY NOTICE: This e-mail is intended for the recipient only. If you receive this e-mail in error, notify the sender and destroy the e-mail immediately. Disclosure of the Personal Health Information (PHI) contained herein may subject the discloser to civil or criminal penalties under state and federal privacy laws.
From: Department of Homelessness And Supportive Housing
Dear Anonymous,
Per our previous email, we are continuing to consult with other City Departments to produce records responsive to your request.
Due to the complexity of your inquiry and the need to coordinate with other agencies we will not meet today’s 14-day extension deadline. We apologize for the delay. We are working to fulfill your request as soon as possible. Please reply with any questions or concerns.
Thank you for your patience as we gather responsive records.
Regards,
[DHSH_symbol_COLOR_rgb]Jeff Hamilton (he/him)
Compliance Public Relations Officer
San Francisco Department of Homelessness and Supportive Housing
jeff.hamilton@sfgov.org<mailto:jeff.hamilton@sfgov.org>|
Learn: hsh.sfgov.org | Follow: @SF_HSH<http://twitter.com/sf_hsh> | Like: @SanFranciscoHSH <http://facebook.com/sanfranciscohsh>
CONFIDENTIALITY NOTICE: This e-mail is intended for the recipient only. If you receive this e-mail in error, notify the sender and destroy the e-mail immediately. Disclosure of the Personal Health Information (PHI) contained herein may subject the discloser to civil or criminal penalties under state and federal privacy laws.
From: Department of Homelessness And Supportive Housing
Dear Anonymous,
I apologize for the delay. Thank you for your patience as we identified responsive documents.
We have attached an initial batch of responsive documents. HSH staff is continuing to locate and review additional responsive non-privileged documents and will provide those documents to you on a rolling basis. S.F. Admin. Code § 67.25 (d).
Personal information included in responsive documents, but not subject to disclosure under S.F. Adm. Code Sec. 67.24(c) and personal cell phone numbers were redacted under Cal. Govt. Code Secs. 6254(c), 6254(a), and Cal. Const. Art. 1, Sec. 1.
Your request does not have a timeframe. Please note: HSH took over management of SIP and Safe Sleep logs in July of 2021. Prior to July of 2021 they were managed by the COVID Command Center, and prior to that, the Emergency Operations Center. We can continue to search for documents prior to July of 2021. However, if your interest in this subject is limited to HSH’s management of this data, we can limit your request to July of 2021 onward. Please advise.
Regards,
[DHSH_symbol_COLOR_rgb]Jeff Hamilton (he/him)
Compliance Public Relations Officer
San Francisco Department of Homelessness and Supportive Housing
jeff.hamilton@sfgov.org<mailto:jeff.hamilton@sfgov.org>|
Learn: hsh.sfgov.org | Follow: @SF_HSH<http://twitter.com/sf_hsh> | Like: @SanFranciscoHSH <http://facebook.com/sanfranciscohsh>
CONFIDENTIALITY NOTICE: This e-mail is intended for the recipient only. If you receive this e-mail in error, notify the sender and destroy the e-mail immediately. Disclosure of the Personal Health Information (PHI) contained herein may subject the discloser to civil or criminal penalties under state and federal privacy laws.
From: Anonymous
Please continue to release the documents you know you have from July 2021 onward. After that if you find documents from before July that HSH doesn’t manage please release those as well. Please also include any supporting documentation relevant to the sleep logs along with that month’s log, including the original request forms filled out by guests.
From: Anonymous
It has been over 2 weeks without a respond, please confirm you are continuing to search and release relevant records. And just a reminder to please be sure to include the original complaints made by the complainants in addition to the guest services log.
From: Department of Homelessness And Supportive Housing
Good morning Anonymous,
We are currently reviewing and redacting additional documents that will be released to you this week.
Regards,
[DHSH_symbol_COLOR_rgb]Jeff Hamilton (he/him)
Compliance Public Relations Officer
San Francisco Department of Homelessness and Supportive Housing
jeff.hamilton@sfgov.org<mailto:jeff.hamilton@sfgov.org>|
Learn: hsh.sfgov.org | Follow: @SF_HSH<http://twitter.com/sf_hsh> | Like: @SanFranciscoHSH <http://facebook.com/sanfranciscohsh>
CONFIDENTIALITY NOTICE: This e-mail is intended for the recipient only. If you receive this e-mail in error, notify the sender and destroy the e-mail immediately. Disclosure of the Personal Health Information (PHI) contained herein may subject the discloser to civil or criminal penalties under state and federal privacy laws.
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From: Department of Homelessness And Supportive Housing
Dear Anonymous,
Please use the attached link to access additional documents responsive to your request: https://dhsh.box.com/s/2w1r3nt1f2dfkzittlz35zpu6cjqwhm0
This release includes additional Guest Services Logs (redacted) as well as a list of providers for each site.
As for providing you with the original complaints as referenced in your email below, this will be problematic. It would be helpful if we could have a quick call so I can explain in more detail. If you are not comfortable speaking by phone, I will reply with more detail in this email thread. Please advise.
Regards,
[DHSH_symbol_COLOR_rgb]Jeff Hamilton (he/him)
Compliance Public Relations Officer
San Francisco Department of Homelessness and Supportive Housing
jeff.hamilton@sfgov.org<mailto:jeff.hamilton@sfgov.org>|
Learn: hsh.sfgov.org | Follow: @SF_HSH<http://twitter.com/sf_hsh> | Like: @SanFranciscoHSH <http://facebook.com/sanfranciscohsh>
CONFIDENTIALITY NOTICE: This e-mail is intended for the recipient only. If you receive this e-mail in error, notify the sender and destroy the e-mail immediately. Disclosure of the Personal Health Information (PHI) contained herein may subject the discloser to civil or criminal penalties under state and federal privacy laws.
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image001
From: Anonymous
The BOX link says it was removed or is not available to me. It also made me make an account in order to even test accessing it. Please use a different hosting method that does not require me to create an account. Please explain in writing the issue with providing the original complaints and also provide a phone number if I need to call for clarification. Thanks.
From: Anonymous
The BOX link says it was removed or is not available to me. It also made me make an account in order to even test accessing it. Please use a different hosting method that does not require me to create an account. Please explain in writing the issue with providing the original complaints and also provide a phone number if I need to call for clarification. Thanks.
From: Department of Homelessness And Supportive Housing
Dear Anonymous,
Apologies for the inaccessibility of the Box folder. You should be able to access the files we released and be able to do so without creating an account. I will need to research this issue. In the meantime, I have attached the responsive documents to this email. Please confirm receipt.
As for providing the original complaints you requested, we have multiple pathways for guests to submit complaints. In addition to a staff member or guest filling out a request form, the requests also arrive by phone and in person. Consequently, we do not have an original request or complaint form correlated to each entry in the Guest Services Logs. Depending on what you are trying to measure, you will have gaps in information. My suggestion is that you see what you get as you receive the logs and look for gaps on an as-needed basis. Additionally, the retrieval of these forms on an individual client basis, along with the redaction process, will take considerable time. Given the timeframe, it could take 6-8 months to produce these documents. In some instances the amount of personal information that will need to be redacted will render some documents mostly devoid of useful information.
As stated, I am happy to speak by phone if that suits you. My cell number is 415-519-2685.
We will continue to identify responsive documents and provide to you on a rolling basis.
Regards.
[DHSH_symbol_COLOR_rgb]Jeff Hamilton (he/him)
Compliance Public Relations Officer
San Francisco Department of Homelessness and Supportive Housing
jeff.hamilton@sfgov.org<mailto:jeff.hamilton@sfgov.org>|
Learn: hsh.sfgov.org | Follow: @SF_HSH<http://twitter.com/sf_hsh> | Like: @SanFranciscoHSH <http://facebook.com/sanfranciscohsh>
CONFIDENTIALITY NOTICE: This e-mail is intended for the recipient only. If you receive this e-mail in error, notify the sender and destroy the e-mail immediately. Disclosure of the Personal Health Information (PHI) contained herein may subject the discloser to civil or criminal penalties under state and federal privacy laws.
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image001
From: Anonymous
Hi according to DEM (see attached) HSH oversaw this work during the COVID response period and DEM does not have SIP Hotel and Safe Sleep Site logs from any period. Can you please double-check and confirm that you have no logs from prior to July 2021?
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dem.PNG
From: Department of Homelessness And Supportive Housing
Good afternoon Anonymous,
As we promised in a previous email, our staff searched for, and then identified, documents prior to July of 2021. In a previous email you had indicated a preference for first providing you with records from July 2021 to present and then circling back and providing records prior to this timeframe, on a rolling basis.
Please let us know if that is still your preference.
Regards,
[DHSH_symbol_COLOR_rgb]Jeff Hamilton (he/him)
Compliance Public Relations Officer
San Francisco Department of Homelessness and Supportive Housing
jeff.hamilton@sfgov.org<mailto:jeff.hamilton@sfgov.org>|
Learn: hsh.sfgov.org | Follow: @SF_HSH<http://twitter.com/sf_hsh> | Like: @SanFranciscoHSH <http://facebook.com/sanfranciscohsh>
CONFIDENTIALITY NOTICE: This e-mail is intended for the recipient only. If you receive this e-mail in error, notify the sender and destroy the e-mail immediately. Disclosure of the Personal Health Information (PHI) contained herein may subject the discloser to civil or criminal penalties under state and federal privacy laws.
From: Anonymous
Yes that’s the proper order of events I would like to happen thanks.
From: Department of Homelessness And Supportive Housing
Good Morning Anonymous,
Thanks for clarifying. We will be releasing additional documents soon.
Regards,
[DHSH_symbol_COLOR_rgb]Jeff Hamilton (he/him)
Compliance Public Relations Officer
San Francisco Department of Homelessness and Supportive Housing
jeff.hamilton@sfgov.org<mailto:jeff.hamilton@sfgov.org>|
Learn: hsh.sfgov.org | Follow: @SF_HSH<http://twitter.com/sf_hsh> | Like: @SanFranciscoHSH <http://facebook.com/sanfranciscohsh>
CONFIDENTIALITY NOTICE: This e-mail is intended for the recipient only. If you receive this e-mail in error, notify the sender and destroy the e-mail immediately. Disclosure of the Personal Health Information (PHI) contained herein may subject the discloser to civil or criminal penalties under state and federal privacy laws.
From: Anonymous
Please provide an update on an estimated date for new releases of documents.
From: Department of Homelessness And Supportive Housing
Good Afternoon Anonymous,
Thanks for reaching out. A new batch of documents has been redacted. They are under review by the City Attorney. I hope to have them out to you sometime this week.
Regards,
[DHSH_symbol_COLOR_rgb]Jeff Hamilton (he/him)
Compliance Public Relations Officer
San Francisco Department of Homelessness and Supportive Housing
jeff.hamilton@sfgov.org<mailto:jeff.hamilton@sfgov.org>|
Learn: hsh.sfgov.org | Follow: @SF_HSH<http://twitter.com/sf_hsh> | Like: @SanFranciscoHSH <http://facebook.com/sanfranciscohsh>
CONFIDENTIALITY NOTICE: This e-mail is intended for the recipient only. If you receive this e-mail in error, notify the sender and destroy the e-mail immediately. Disclosure of the Personal Health Information (PHI) contained herein may subject the discloser to civil or criminal penalties under state and federal privacy laws.
From: Department of Homelessness And Supportive Housing
Good Afternoon Anonymous,
Please find an additional document responsive to your request in this Box folder: https://dhsh.box.com/s/arkvjeg4d4dvcmvn2l187ge1s5hdmmxb
HSH staff will continue to identify and release additional responsive documents on a rolling basis.
Thank you for your patience.
Regards,
[DHSH_symbol_COLOR_rgb]Jeff Hamilton (he/him)
Compliance Public Relations Officer
San Francisco Department of Homelessness and Supportive Housing
jeff.hamilton@sfgov.org<mailto:jeff.hamilton@sfgov.org>|
Learn: hsh.sfgov.org | Follow: @SF_HSH<http://twitter.com/sf_hsh> | Like: @SanFranciscoHSH <http://facebook.com/sanfranciscohsh>
CONFIDENTIALITY NOTICE: This e-mail is intended for the recipient only. If you receive this e-mail in error, notify the sender and destroy the e-mail immediately. Disclosure of the Personal Health Information (PHI) contained herein may subject the discloser to civil or criminal penalties under state and federal privacy laws.
From: Anonymous
The PDF is not accessible. Please send the file again and please do not send a BOX link. As I mentioned when you previously attempted to send a BOX link it says it is restricted by a security policy.
From: Anonymous
The PDF is not accessible. Please send the file again and please do not send a BOX link. As I mentioned when you previously attempted to send a BOX link it says it is restricted by a security policy.
From: Department of Homelessness And Supportive Housing
Dear Anonymous,
This email pertains to your Sunshine request S010322Anonymous.
Attached please find two documents responsive to your request. Doc 5 is the record we released last week that you had trouble accessing via Box. Doc 6, attached, is being released to you for the first time.
HSH staff has done a diligent search for responsive records. This completes our response, and we consider this Sunshine request fulfilled.
Regards,
[DHSH_symbol_COLOR_rgb]Jeff Hamilton (he/him)
Compliance Public Relations Officer
San Francisco Department of Homelessness and Supportive Housing
jeff.hamilton@sfgov.org<mailto:jeff.hamilton@sfgov.org>|
Learn: hsh.sfgov.org | Follow: @SF_HSH<http://twitter.com/sf_hsh> | Like: @SanFranciscoHSH <http://facebook.com/sanfranciscohsh>
CONFIDENTIALITY NOTICE: This e-mail is intended for the recipient only. If you receive this e-mail in error, notify the sender and destroy the e-mail immediately. Disclosure of the Personal Health Information (PHI) contained herein may subject the discloser to civil or criminal penalties under state and federal privacy laws.
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