TX PIA Request: Ring Protect Partnership and Communication Information Request (Plano Police Department)

Shayan Gaziani filed this request with the Plano Police Department of Plano, TX.
Tracking #

P006262-011020

Multi Request TX PIA Request: Ring Protect Partnership and Communication Information Request
Due Jan. 7, 2020
Est. Completion None
Status
Awaiting Response

Communications

From: Shayan Gaziani

To Whom It May Concern:

Pursuant to the Texas Public Information Act, I hereby request the following records:

Ring Protect Inc. is licensed to operate in this state and may/does have a partnership, official or unofficial, with your Department.

Therefore, I hereby request all records relating to Ring's interactions with your department. These documents could include:

1) All calendar invitations, instructional materials, presentations and presentation materials (including recorded video and audio, PowerPoint files, prepared remarks, and slides formats), and other documents that mention Ring devices and/or the Neighbors app. This includes A) any minutes/notes taking during meetings that discussed the use of Ring devices and/or the Neighbors app, B) any explanations (whether internally or externally generated) of how Ring devices and/or the Neighbors app work, and C) any other document that has been used to help explain the use, marketing, or promotion of Ring devices and/or the Neighbors app to any party, including internal documentation, public relations materials, and executive summaries.

2) A copy of any privacy impact assessments, use policies, standard operating procedures, data retention policies, legal opinions, warranties, non-disclosure agreements, contracts, liability waivers, insurance agreements, Promotional Discount Agreements, Requests for Proposals, Responses to Requests for Proposal, Memorandums of Understanding, Letters of Interest, usage policies, or informal agreements between the city and Ring.

3) Any digital communications including but not limited to emails and text messages) as well as documents, (including but not limited to PDF, word processing, excel, and slide documents) that mention Ring or the Neighbors app.

4) Any digital communications (including but not limited to emails and text messages) with Ring representatives.

For more information regarding Ring's partnership with various police departments, including possibly yours, please visit: https://www.washingtonpost.com/technology/2019/08/28/doorbell-camera-firm-ring-has-partnered-with-police-forces-extending-surveillance-reach/

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 business days, as the statute requires.

Sincerely,

Shayan Gaziani

From: Shayan Gaziani

Good Day, Ms. Bowden,

On December 9, 2019, I submitted a request to the Plano Police Department under the Texas Public Information Act. The request was sent via e-mail to openrecords@plano.gov, as listed on https://planotx.govqa.us/WEBAPP/_rs/(S(yuisaoxiaemdxv2ktdxdqus5))/AnswerDetail.aspx?sSessionID=&aid=8112

Unfortunately, I have no received a response or even an acknowledgment of my request, despite two follow-up e-mails sent 10-business days after the initial request was filed.

I located your e-mail address on the Plano Police Department's website and saw you listed as the Public Information Coordinator. Would you be able to assist me in processing this request, or perhaps in directing me to the appropriate individual to contact?

Thank you very much for your consideration.

Best,
Shayan Gaziani

From: Plano Police Department

Yes. I’ll be happy to help in the morning. More soon.

Sent via my glorious pink iPhone.

From: Shayan Gaziani

Great! Thank you very much for your help.

Best,
Shayan

From: Plano Police Department

Sir,

Earlier today I visited our Open Records Unit within the department to check on the status of your request. The supervisor is currently checking into your request and will provide some information as soon as possible.

Also, to expedite your request in the future, following is Plano PD’s portal into our portion of the GovQA Texas Public Records Center. It is slightly different than the City’s portal.

https://www.plano.gov/765/Open-Records-Act

We will be back in touch with you soon with additional information,

[cid:image004.png@01D5C7A6.9CC3BDB0]
Police
Department

[image008]
Serving Since 2003
Heather Bowden
Public Information Coordinator
909 14th Street
Plano, Texas 75074
T 972.941.2295
F 972.941.2166
heatherb@plano.gov<mailto:heatherb@plano.gov>
plano.gov<http://www.plano.gov/>
[cid:image005.png@01D5C7A6.9CC3BDB0]<http://plano.gov/Pages/connectwithus.aspx>

CONFIDENTIALITY NOTICE: This email may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you have received this communication in error, please notify the sender immediately by email and delete the message and any file attachments from your computer. Thank you.

From:

Dear SHAYAN GAZIANI:
We have received your request for information. We respond to all requests in the order received, within ten business days of the date of receipt. We will respond to your request as soon as possible. If you have received this response, we have received your request for information.
You can monitor the progress of your request at the link below and you'll receive an email when your request has been completed.
City of Plano
To monitor the progress or update this request please log into the Public Records Center (https://u8387778.ct.sendgrid.net/wf/click?upn=xSfKPyHO1-2F4Mny2NCLJVuqz2l3d-2FXBIJHzmH-2BmMrrQ9s67Nar5CHPFsqJjRRMRl0f3jqYuTkYFjQs7Hsac0nhw-3D-3D_oTtkzikkncF0jQnjysCiALme7PeSRkY65eVgNblp2Ya7DGor55DtIQl-2FKFOvT-2BUVurr-2BkWXUU3eu2g0gY93WDqv1KEphsE3YjSruRzKDIyDFBHFzv45BF5JaDJrG7WlHmf-2BQdwhYdYiUFS9hGIcN17XJT1qFI-2BR9XS0T1D4PFHl9MA0LJsWeDHtDeinv75SW5DiypY3dzbMmeAve-2Faq8xcNAu1qYmXZKffWZdPKbCSMdhte9kWT81wd8zlFQ-2FBSQrru18yKGXt8HFFjB3wWeQKrssFWE-2FHcEPGfOfNsvi7BKZqsIdS8Ly-2FzrU-2FbPXUfd0KJxsEnkofeX4wQzya-2BQ0yUJ65TnoC5k8RK4fH4tSnNyyb2ZNATyWANHCzkUaYxC8l0QeQP-2FiUlu4-2FR5e7ZeULXlOdywAwEd8ZJAekl2-2F-2BQ-3D)

From:

Dear SHAYAN GAZIANI,

Thank you for registering with The City of Plano.

Your Login ID is:  requests@muckrock.com

If you did not submit your request through the public portal but are receiving this e-mail, an account has been created for you where you can track and monitor the status of your request, and receive any documents in response to your request.


If you have never used this system or cannot remember your password you may request a temporary password here: Request Temporary Password (https://u4037834.ct.sendgrid.net/wf/click?upn=L5asTq9oAWi6tKrRmhm-2FjWnJwGO9qSJ2FlqqiQWSA8YfemSoM5coV9Fy9eWGlQZQs5nIQhQ6OS457LtSlIJyIg-3D-3D_oTtkzikkncF0jQnjysCiALme7PeSRkY65eVgNblp2Ya7DGor55DtIQl-2FKFOvT-2BUV2XY3rxRVivhi-2B2v5UuQjtfJUE0H-2BJ1ikTaTMM0j-2BbvRd6EFZR2ZjOBTlOL7r-2F5eqzrQ-2FNqzbmSWs9XVd3PEAi7ysb0-2FVqK5Tq-2FXlRPUJ2-2BnCnfw9jLC98wdqFle3jwySQej9H5SgIe0cTXVNwdRlzMa5lZXKykO3ojsNPoZIeuXZnvenITw8Kr9wpMr6Ittn)

Please login to "My Request Center" to update your account information, track the status of your request and receive requested records when they become available. This is an auto-generated email and has originated from an unmonitored email account. Please DO NOT REPLY

From:

--- Please respond above this line ---

RE: REQUEST FOR INFORMATION - Reference # P006262-011020

Dear SHAYAN GAZIANI,

We were not able to locate a request from you that was sent on  12/09/19.   We will use the email you submitted to Heather Bowden  on 01/10/20 as your request for information.

Sincerely,

Teresa Brown
SR. OPEN RECORDS TECHNICIAN

972-941-2571
Open Records

To monitor the progress or update this request please log into the Public Records Center (https://u8387778.ct.sendgrid.net/wf/click?upn=xSfKPyHO1-2F4Mny2NCLJVuqz2l3d-2FXBIJHzmH-2BmMrrQ9s67Nar5CHPFsqJjRRMRl0f3jqYuTkYFjQs7Hsac0nhw-3D-3D_oTtkzikkncF0jQnjysCiALme7PeSRkY65eVgNblp2Ya7DGor55DtIQl-2FKFOvT-2BUVurr-2BkWXUU3eu2g0gY93WDiWaMOhYNc6XXoPUJfjoXE0PTo7ln4qtgBnURJQSX7H8E1sH6rrYWdOtme-2FEOixMxFv6GXP4FUEOM98AORIF4PTkWLKAF8Nwk9BexRKXW85EDroonGbHHeemuyAGHh56CExNQExAtK0LfvEhVtFYJ2k6bWTGbqPwg-2BB-2BsLm-2BPqWuN2svjG-2FXEnyBEDE5KtgUbQCSN89TBYXZg-2BF4VvTQHA8YZhr06322PjMyUQSZygSZ63S7Q0Vicv-2Bl1yLYF2tsewTOGYjP1QKNpak6-2Br4JCWD9TafZe-2FbEu8MNjYDygL65-2Fk5lps2sN7-2FfyfJ4Yyo7o7rS6BUpa-2Bk1sLMAzNiZNpg-3D)
To monitor the progress or update this request please log into the Public Records Center (https://u8387778.ct.sendgrid.net/wf/click?upn=xSfKPyHO1-2F4Mny2NCLJVuqz2l3d-2FXBIJHzmH-2BmMrrQ8nuSNF-2Br767iHiwN-2BxCLx6TNk7DVKsz4nAN5jH0CjQiLucYjg5-2F4i8PebGqOKnBlM-3D_oTtkzikkncF0jQnjysCiALme7PeSRkY65eVgNblp2Ya7DGor55DtIQl-2FKFOvT-2BUVurr-2BkWXUU3eu2g0gY93WDiWaMOhYNc6XXoPUJfjoXE0PTo7ln4qtgBnURJQSX7H8E1sH6rrYWdOtme-2FEOixMxFv6GXP4FUEOM98AORIF4PTkWLKAF8Nwk9BexRKXW85EDroonGbHHeemuyAGHh56CExNQExAtK0LfvEhVtFYJ2ny7W-2FZxwdUS3Sb7Hgzi53sWkSpWgxSNQzeyXFyYYUzckdXsrIGd0gayLCMHZhy8sDHxnj-2FZ1XfF6vRYVoMKyh0ex57TPa5MMvsU0CZVwVMYFW1BtRIJUNEAj24fJLEogp1jKxnS6l2WxtQ0fAhpzDK1pfknkOzubgZDDH7ehS6zski4QFL-2F1v7fTSz8Lbpgrk-3D)

From: Shayan Gaziani

Thank you.

From: Shayan Gaziani

Hello Ms. Brown,

Thank you very much for that information. For the purposes of this request, the e-mail address used to access the online portal should be requests@muckrock.com, as requests@muckrock.com is a general mailbox that is not accessible, and thus I cannot initiate a password reset.

Thank you very much for your help.

Best,
Shayan Gaziani

From: Plano Police Department

Our records indicate requests@muckrock.com<mailto:requests@muckrock.com> is the email address on our online portal. Were you able to access the portal?

From: Shayan Gaziani

Resend

From: Shayan Gaziani

Good Morning,

My apologies, but it seems that the e-mail address in my previous e-mail was truncated. The e-mail address that should be used is "requests@muckrock.com." In the event that the e-mail address still shows as "requests@muckrock.com," I have attached a screenshot of the e-mail address that should be used.

Thank you,
Shayan

From: Plano Police Department

A letter stating the requester must agree to or prepay assessed or estimated fees in order for the agency to continue processing the request.

From: Plano Public Library

--- Please respond above this line ---

RE: REQUEST FOR INFORMATION - Reference # P006262-011020

Dear SHAYAN GAZIANI,

The City of Plano has prepared a cost estimate in response to the information you are requesting.  Please log in to the Public Records Center at the following link to review the estimate.   We are also sending a copy of the estimate letter via US Mail in care of the address indicated on your initial request for information: Police Department Information Request - P006262-011020 (https://u8387778.ct.sendgrid.net/wf/click?upn=xSfKPyHO1-2F4Mny2NCLJVuqz2l3d-2FXBIJHzmH-2BmMrrQ9s67Nar5CHPFsqJjRRMRl02aPHzozUv4-2BjMoFEytxXrxKPfsitVJO30vJJ6ux0jOc-3D_oTtkzikkncF0jQnjysCiALme7PeSRkY65eVgNblp2Ya7DGor55DtIQl-2FKFOvT-2BUVurr-2BkWXUU3eu2g0gY93WDm-2BvaU3SsjWz2Tyu1nTlien12hNky17yAAcwh0FLpnH81-2F5OhmrUrGTMYOwaMGHAvAIk5zSDm79dzJPdE9cKHe286uH3YSM-2FDd0EqO1VVMbvjG-2FEqDxSJzBkh0yLy8drOxVfyRykDZ5L-2FhmQINBWbgU3154PdA9yYYIJFD8yxYLouOlZiBkpjpUenP-2F2ztGkbCCFHm-2BcjETfDBrUS7qCuYiRyJJoeYUkr7OBldUt3jgAacevI0zTCmsPMy7JjevzY86uTWbDWHdJZ60ZW1zSWGomXMRowiM8D4vH20Nm4UjDecIUeRF47-2Fl-2By4hH3Yh3Kcnk9joJjvQDEmfOMWDxdZ0-3D)

Sincerely,

Teresa Brown
Police Open Records Supervisor

972-941-2571
Open Records

To monitor the progress or update this request please log into the Public Records Center (https://u8387778.ct.sendgrid.net/wf/click?upn=xSfKPyHO1-2F4Mny2NCLJVuqz2l3d-2FXBIJHzmH-2BmMrrQ8nuSNF-2Br767iHiwN-2BxCLx6TNk7DVKsz4nAN5jH0CjQiLucYjg5-2F4i8PebGqOKnBlM-3D_oTtkzikkncF0jQnjysCiALme7PeSRkY65eVgNblp2Ya7DGor55DtIQl-2FKFOvT-2BUVurr-2BkWXUU3eu2g0gY93WDm-2BvaU3SsjWz2Tyu1nTlien12hNky17yAAcwh0FLpnH81-2F5OhmrUrGTMYOwaMGHAvAIk5zSDm79dzJPdE9cKHe286uH3YSM-2FDd0EqO1VVMbvjG-2FEqDxSJzBkh0yLy8drOxVfyRykDZ5L-2FhmQINBWbgXB8RIicHmdAHOb0ITHqAGRkkFKKSYIyzAQDGs9a-2BO-2B3KaI9jF8URbxNkSM8W2XorJnKKCUa-2FWK3zNiviciivwHzHdy1vl0bKpoXbvhbODuAxycoysIRucfOKPpa0iYJuoUNM0XxX-2Bj-2Bu4ntRH9rTuhwmjDXxJIYLuFgKQbU71nFb-2Bd21AZCDWSiWfnjDi-2Bi58-3D)

From: Plano Public Library

Attachments:
INV20-P006262-2.pdf (https://u8387778.ct.sendgrid.net/wf/click?upn=xSfKPyHO1-2F4Mny2NCLJVuqz2l3d-2FXBIJHzmH-2BmMrrQ-2BoZgrYAz3DymmJ8H8bx0-2BNvK3QpRqkxTteXyb75tkiy4jzBR8gvtvsNf5sZv5l6JxyufSZjYUPU-2FNSYeU8AmCwRjcGugxJF-2BKgpxE1Qw93gyePjCegHmej4EDHUtNRlCb3hlUsCpckqUBdonW9SSiAiZRfvQ04Ay-2Bi9DRQz5ewmqketWo7k-2BOh-2FRNZKb0QeMrAPzP5agoC-2BZO2i8djhEhAemtsH66OfgOL7k-2B0zXx-2B4B5DFUdTF9K5HW7Y7t7eaJF9zYCCxOo-2FIfUPvQtCThA6ECOnxq3YJGTDKjxkUmtj56OQ-2FLaBmLAAJxEaXsOWQs-2Bjpo7-2FbMnf6McANxECUzrbnkpaqDlNA5-2Be0zn2Pz-2Fx-2BNr-2FSi-2FOD0xPjLBjPbjNqqH-2BL18P2gcJBNRdE1Tl6HoHDdsrM3W2rl3qG-2Fxa3omWjVKweezB-2FSuv5tS0z7YxyaD9wpyViazWo1Id8f93Md6Mmx-2BmZFqPJFgD4SM9QPC0ZQ-3D-3D_oTtkzikkncF0jQnjysCiALme7PeSRkY65eVgNblp2Ya7DGor55DtIQl-2FKFOvT-2BUVurr-2BkWXUU3eu2g0gY93WDhph9OScNANv4Lp4srQ4-2BDb8wkzK-2Bg3fDqbeTDe9uX7WBd0jd7pmOQZdZ-2Fte9ngCzDYsF3tfDBkoOYKWZO5JrenG0HlUbm9-2F32kLRb3-2BBtXg5aJYGTGPJJPHYzI3uZPTM7i-2BueCFMg-2F5KmjqMbi6qA34On36oCnLWJVw7vQeNhTYj0L0YSSBuq1efNlup5XKmnJUATRp3XTHD1zosRJBacYsQ4yifpRk1U8UgJMhYKCJmbJrcjzlot1ncSv7FHj9iVSSQvYl469c3DfGLDN-2BTjUkBaGDtnW-2FOiQKfsOw3g-2F5br9MjeIhGIXEbho4jomIbrt59lTbNWltQzif2N2rlW4-3D)


RE: PUBLIC RECORDS REQUEST of January 10, 2020, Reference # P006262-011020.
Dear SHAYAN GAZIANI,
Your invoice is currently being prepared.  You will receive an e-mail notification when it is ready for your view.
Sincerely,
City of Plano This is an auto-generated email and has originated from an unmonitored email account. Please DO NOT REPLY

From: Shayan Gaziani

Hello Ms. Brown,

I would like to know if it would be possible to recieve the requested information solely via an electronic medium, or CD/DVD.

Thank you,
Shayan

From: Plano Public Library

--- Please respond above this line ---

RE: REQUEST FOR INFORMATION - Reference # P006262-011020

Dear SHAYAN GAZIANI,

Emails are released on paper instead of CD's.
Sincerely,

Teresa Brown
SR. OPEN RECORDS TECHNICIAN

972-941-2571
Open Records

To monitor the progress or update this request please log into the Public Records Center (https://u8387778.ct.sendgrid.net/wf/click?upn=xSfKPyHO1-2F4Mny2NCLJVuqz2l3d-2FXBIJHzmH-2BmMrrQ9s67Nar5CHPFsqJjRRMRl0f3jqYuTkYFjQs7Hsac0nhw-3D-3D_oTtkzikkncF0jQnjysCiALme7PeSRkY65eVgNblp2Ya7DGor55DtIQl-2FKFOvT-2BUVurr-2BkWXUU3eu2g0gY93WDvumm-2Bit2npYKEZFAhpqSFenXkfDE73Extm4Twxt7ZDcuj7t-2FSjLrhqkrEh58NsCDyIHjG-2BNqLKkYjIfepJUQFgPEv0Jr1v1nCqr0BykJZFBVfhoDWXKsOTGEq9zwxl0UT3h86qVd2-2B7B0hwqNtHjorvPhjLdMUwMUsuMMpL5-2FZzqt9ZmmYXg3vx-2FTwU5wBmS0rHrmLvWEYvoBuTd36UwjwvqhBOweX9NIR4K1hYSlQcKseV92gKiB5oGlwytlKQr9Ud2-2F0jzTIi7cvKF-2F2-2BrizyZSBWLFuOwLz9Yc2ftVX6E87GB7bVgTl4e-2B0OVe1SEyHSVdXjf0Giq4BCbhSejc0-3D)
To monitor the progress or update this request please log into the Public Records Center (https://u8387778.ct.sendgrid.net/wf/click?upn=xSfKPyHO1-2F4Mny2NCLJVuqz2l3d-2FXBIJHzmH-2BmMrrQ8nuSNF-2Br767iHiwN-2BxCLx6TNk7DVKsz4nAN5jH0CjQiLucYjg5-2F4i8PebGqOKnBlM-3D_oTtkzikkncF0jQnjysCiALme7PeSRkY65eVgNblp2Ya7DGor55DtIQl-2FKFOvT-2BUVurr-2BkWXUU3eu2g0gY93WDvumm-2Bit2npYKEZFAhpqSFenXkfDE73Extm4Twxt7ZDcuj7t-2FSjLrhqkrEh58NsCDyIHjG-2BNqLKkYjIfepJUQFgPEv0Jr1v1nCqr0BykJZFBVfhoDWXKsOTGEq9zwxl0UT3h86qVd2-2B7B0hwqNtHjorirsTHIDFag8UFLPLtnVCs7RIjJslF58c9y17F7qH-2F82OTFyrEOlKqc9DytRbfbiIAzIdMTNugycEszRTewzvixMy8nTbSDYIn4OC3rQ1C3vDN5kPBHlKaFi-2FEJw6yJFGL6Z-2BX1jWG0d5-2FzEuqx-2FlccIuNLy3asxhW3AO5S9bmxh-2BK3XkcoWryu-2FnLZ2zDR-2Fg-3D)

From: Shayan Gaziani

Good Morning Ms. Brown,

Thank you very much for your response.

If possible, I would like to receive the documents/e-mails on another suitable medium that is not paper, such as a CD, file upload, or e-mail. I am making this request pursuant to Tex. Gov't Code Ann. § 552.228.

Thank you very much for your continued support.

Best,
Shayan

From: Plano Public Library

Dear SHAYAN GAZIANI,
In regards to the Police Department Information Request received on 1/10/2020 and given the Reference Number P006262-011020, the records have been in the status of " Waiting for Acceptance of Cost Estimate" status for Ten (10) business days.

The City of Plano considers this request closed. If you would still like the records, please submit another Police Department Information Request.  Thank you for using the Public Records Center.
Request Details Request Reference Number: P006262-011020 Description of Records Requested:  [PUBLICRECORDDESIRED]
To view the full details of this request please log into the Public Records Center. (https://u4037834.ct.sendgrid.net/ls/click?upn=NsSD9AJ7NC1Zn9x435-2BIaE6Et3rv9Ug32rjfcemdWq1v-2F65CesGvlwkMlJuty1lEem0CdjKpDt-2BCMShvSna3kKBtBeFaL72jo99JoLcBsrc-3DTj5x_VAuUF1dsvyr-2FSaCFNUx9ALkolqG66EL9oV4SJg6wxQgSlAfUTGr6R7ZfCC0OfwVLhCSzt7jUpT-2BJ3H-2Fb0vA-2BIrCA8TUxiarHC7y8bgCp1lbpzG-2ByhGykw1dyQtxcogvHKuMpL6nKyL6q3DuU2lqXoQgAqC5Lm-2Bq58fCHxjT-2FWcuKZCu5-2FH4wiJS8VF1ZueBiS21a-2FNEvQnn8G-2FFGAJ3FNcYZzeytlobBmY2yz5ULnRZnrZrO-2FtZCkFCPEMfnUn-2BLfAllEmEl9p-2FoTDOnhDTdIg-3D-3D) This is an auto-generated email and has originated from an unmonitored email account. Please DO NOT REPLY

From: Shayan Gaziani

Hello,

As I wrote on 1/28/2020:
--
Good Morning Ms. Brown,

Thank you very much for your response.

If possible, I would like to receive the documents/e-mails on another suitable medium that is not paper, such as a CD, file upload, or e-mail. I am making this request pursuant to Tex. Gov't Code Ann. § 552.228.

Thank you very much for your continued support.

Best,
Shayan

--
I still have not received a response, yet the system closed the request.

Best,
Shayan

From: Plano Public Library

Dear SHAYAN,
We received your request for password assistance on 02/06/2020 11:15 AM. Below is your temporary password. Please use it to access your account online. When you access your account, please create a permanent password that only you can remember. Login: requests@muckrock.com Temporary Password: 8edfc98e1482481 This is an auto-generated email and has originated from an unmonitored email account. Please DO NOT REPLY

From: Plano Public Library

Hello SHAYAN,

This message is to notify you that your password has changed.
If you did not make this change please notify your System Administrator.
This is an auto-generated email and has originated from an unmonitored email account. Please DO NOT REPLY

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