Social Media Monitoring (North Carolina Department of Public Safety)

We have received your request for the records described below. We will provide the emails as soon as we are able to compile them.

Thank you for your patience,

Susan Smith
Communications Public Records Assistant

North Carolina Department of Public Safety
North Carolina Public Records Law Office
4201 Mail Service Center
Raleigh, NC 27699-4202

September 17, 2018

This is a follow up to a previous request:

To Whom It May Concern:

I wanted to follow up on the following North Carolina Public Records Law request, copied below, and originally submitted on Aug. 31, 2018. Please let me know when I can expect to receive a response, or if further clarification is needed.

Thanks for your help, and let me know if further clarification is needed.

Filed via MuckRock.com<http://MuckRock.com>
E-mail (Preferred): requests@muckrock.com<mailto:requests@muckrock.com>
Upload documents directly: https://www.muckrock.com/accounts/agency_login/north-carolina-department-public-safety-842/social-media-monitoring-north-carolina-department-of-public-safety-60180/?uuid-login=1b348aea-0b10-417a-b9c0-9314e468e4f4&email=pamela.walker%40ncdps.gov#agency-reply
Is this email coming to the wrong contact? Something else wrong? Use the above link to let us know.

For mailed responses, please address (see note):
MuckRock News
DEPT MR 60180
411A Highland Ave
Somerville, MA 02144-2516

PLEASE NOTE: This request is not filed by a MuckRock staff member, but is being sent through MuckRock by the above in order to better track, share, and manage public records requests. Also note that improperly addressed (i.e., with the requester's name rather than "MuckRock News" and the department number) requests might be returned as undeliverable.

---

On Aug. 31, 2018:
To Whom It May Concern:

Pursuant to the North Carolina Public Records Law, I hereby request the following records:

All records, including memoranda, policies, procedures, communications, legal opinions, training modules, directives, guidelines, and correspondence (including over e-mail) related to any electronic data collected, captured, recorded, retained, processed, intercepted, analyzed, or shared by surveillance/monitoring tools involving social media platforms.

In consideration of the information above, Working Narratives seeks all records that contain, constitute, or reference agreements, contracts, and communications with outside agencies and private companies regarding social media monitoring , including but not limited to Memoranda of Understanding, Statements of Work, and Purchase Orders.

We also seek records that contain, constitute, or reference training materials, guidance or modules for any social media monitoring tools, or that contain, constitute, or reference the testing or evaluation of social media monitoring tools, including but not limited to market surveys of vendors of social media analytical tools, and qualitative and quantitative assessments of the capabilities provided by various tools.

The time frame for which we are seeking records is from January 2016 through July 2018.

If you determine that any portion or portions of this request cannot be fulfilled as promptly as any other portion of this request, we ask that you first fulfill whatever portion of this request you can fulfill within 10 business days and then fulfill the remainder of the request as promptly as possible.

We are happy to work with your office to make this request as simple as possible and eliminate unnecessary work. Please contact us before you incur labor costs or the use of information technology resources beyond those that your agency has already established for reproduction of the information requested. We can probably find an efficient solution that serves the public interest while minimizing your effort.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, we would be grateful if you would inform us of the total charges in advance of fulfilling our request. We would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. We would request your response within ten (10) business days.

Sincerely,

Working Narratives

Filed via MuckRock.com<http://MuckRock.com>
E-mail (Preferred): requests@muckrock.com<mailto:requests@muckrock.com>
Upload documents directly: https://www.muckrock.com/accounts/agency_login/north-carolina-department-public-safety-842/social-media-monitoring-north-carolina-department-of-public-safety-60180/?uuid-login=1b348aea-0b10-417a-b9c0-9314e468e4f4&email=pamela.walker%40ncdps.gov#agency-reply
Is this email coming to the wrong contact? Something else wrong? Use the above link to let us know.

For mailed responses, please address (see note):
MuckRock News
DEPT MR 60180
411A Highland Ave
Somerville, MA 02144-2516

PLEASE NOTE: This request is not filed by a MuckRock staff member, but is being sent through MuckRock by the above in order to better track, share, and manage public records requests. Also note that improperly addressed (i.e., with the requester's name rather than "MuckRock News" and the department number) requests might be returned as undeliverable.

________________________________

Email correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official.

Yes, further clarification would be helpful. Are you available for a phone call to discuss? Please provide dates and times that would be convenient and we will call you. Thank you.

Susan
Susan M. Smith
Communications Assistant
NC Department of Public Safety

Mail Service Center 4202
Raleigh, NC 27699-4202
Phone (984)220-8031
Fax (919)733-0296
susan.m.smith@ncdps.gov<mailto:susan.m.smith@ncdps.gov>
www.ncdps.gov<http://www.ncdps.gov>

To Whom It May Concern,

Thanks for your patience. We have searched the list of relevant social media monitoring companies you provided and have found no responsive records regarding social media monitoring.

Sincerely,
Susan

Susan M. Smith
Communications Assistant/Public Records
NC Department of Public Safety

Mail Service Center 4202
Raleigh, NC 27699-4202
Phone (984)220-8031
Fax (919)733-0296
susan.m.smith@ncdps.gov<mailto:susan.m.smith@ncdps.gov>
www.ncdps.gov<http://www.ncdps.gov/>