City of Norfolk (VA): Social Media Records

To Whom This May Concern:

Thank you for you reaching out to the Norfolk Commonwealth’s Attorney’s Office with your request for records. This office is not the legal custodian of the records you have requested. You will need to contact the City of Norfolk Department of Communications to request the records under the Virginia Freedom of Information Act. To make a FOIA request directly, go to the city’s FOIA tracking portal: https://bit.ly/GovQApublic, or contact one of the city’s FOIA officers: Heather Tierney (heather.tierney@norfolk.gov<mailto:heather.tierney@norfolk.gov>) or Amanda Littlefield (amanda.littlefield@norfolk.gov<mailto:amanda.littlefield@norfolk.gov>).
Best regards,
Nia

Nia Yasmeen Tariq, Director of Communications
She/Her/Hers
Office of the Norfolk Commonwealth’s Attorney
800 E. City Hall Ave., Suite 600
Norfolk, VA 23510-2719
757-664-4861 (desk)
757-620-5454 (cell)

Dear Tom Nash:
Thank you for your interest in public records of the City of Norfolk. Your request has been received and is being processed in accordance with the Virginia Freedom of Information Act (FOIA). Your request was received in this office on 5/5/2022 and assigned the reference number N001590-050522 for tracking purposes. Records Requested: To Whom It May Concern:

Pursuant to the Virginia Freedom of Information Act, I hereby request the following records:

With respect to the Facebook page located at http://www.facebook.com/norfolkva and the Twitter account https://twitter.com/NorfolkVA, I request the below records.

An example of what each of these records look like is attached or available at https://www.documentcloud.org/documents/21579793-facebook-and-twitter-settings-examples. Examples of these records as produced by hundreds of other public entities may be found here: https://www.documentcloud.org/app?q=%2Bproject%3Asocial-media-censorship-s-45722%20sort%3A-created_at%20.

I request:

1. A copy of the full settings for the Facebook page, including records relating to the "Page Visibility," "Country Restrictions," "Age Restrictions," "Content Moderation," and "Profanity filter" settings, including any words or symbols associated with the "Content Moderation" filter. (For an example of this, see the first page of the examples at the above URL.) These records may be accessed through one of three processes:
The first option:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/norfolkva).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "General" on the lefthand side of the page.

The second option:
(a) Log in as an administrator of the page.
(b) Go to the following URL: https://www.facebook.com/norfolkva/settings/?tab=settings.

The third option:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/norfolkva).
(c) Go to this URL: https://www.facebook.com/norfolkva/settings/?tab=settings&ref=page_edit§ion=download_your_page
(d) Click "Download your page"
(e) Select "HTML," "High," and "All time" in the available options.
(f) Make sure only the "Page profile information" and "Page settings" boxes are checked.
(g) Click "Request a download."
(h) When the information is ready to download, enter the password to download it.
(i) Press "confirm."
(j) Provide the files contained in the .zip file.

2. A copy of the list of banned people and pages. This record may be accessed in this manner:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/norfolkva).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "People and other Pages" on the lefthand side of the page.
(e) On the menu labeled "People who Like this Page," select "Banned People and Pages"

3. A copy of the list of "Page Roles." This record may be accessed in this manner:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/norfolkva).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "Page Roles" on the lefthand side of the page.

4. A copy of the lists of users blocked by the Twitter account. This list can be obtained through this process:
(a) Log into the account.
(b) Visit this URL: https://twitter.com/settings/blocked/all
(c) Visit this URL: https://twitter.com/settings/blocked/imported

5. Any policy concerning public use of or interaction with the Facebook and Twitter accounts.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.

Sincerely,

Tom Nash, a citizen of Virginia, in coordination with Adam Steinbaugh.
Your request will be forwarded to the relevant department(s) to locate the records you seek and to determine the volume of those records and any costs associated with satisfying your request. You will be contacted about the availability and/or provided with copies of the records in question. PLEASE NOTE: The Virginia Freedom of Information Act (FOIA) does not require a governmental body to create records, to do legal research, or to answer questions about the records we might provide.
You can monitor the progress of your request at the link below and you'll receive an email when your request has been completed. Again, thank you for using the FOIA Records Center.
City of Norfolk
To monitor the progress or update this request please log into the FOIA Records Center (https://u8387778.ct.sendgrid.net/ls/click?upn=6HtRfOYLt5fXvpttM-2FU1HV8mvGTk1CtLgz5DopVdm3v1taM1rx59nmoGJnzpiiu-2BTY9zW19ZsBKcBx1T50eD5vEJ1duFrczDlk7Y051U-2Bb4-3D2tpU_lMUcIFghlGtA4r7sdgYTIyJpQMJkfW0IHgJODZh2x0tLMiEF96MaSvfv3bUsHC6suJX-2BBUnZ02O2gn3-2BLQrGl8l-2FkogzTLwHORl09HmQA4YmXKCgGYqo-2FoMyMBNZkxLHU4BpdtcXUlR8WBKGyjoqFgP8bsynBdV-2B7hoL6Az86qEKgmP2v6qZ39uWbLYuMjg-2BWsOiJhqPapcol7QiAkuAE0-2BgLELxDWlwo8dVZKNZwVQ-3D)

RE: Public Records Request created on May 05, 2022, Reference # N001590-050522

Dear Tom Nash,

The City of Norfolk received a public records request from you on May 05, 2022. You requested the following:
"To Whom It May Concern:

Pursuant to the Virginia Freedom of Information Act, I hereby request the following records:

With respect to the Facebook page located at http://www.facebook.com/norfolkva and the Twitter account https://twitter.com/NorfolkVA, I request the below records.

An example of what each of these records look like is attached or available at https://www.documentcloud.org/documents/21579793-facebook-and-twitter-settings-examples. Examples of these records as produced by hundreds of other public entities may be found here: https://www.documentcloud.org/app?q=%2Bproject%3Asocial-media-censorship-s-45722%20sort%3A-created_at%20.

I request:

1. A copy of the full settings for the Facebook page, including records relating to the "Page Visibility," "Country Restrictions," "Age Restrictions," "Content Moderation," and "Profanity filter" settings, including any words or symbols associated with the "Content Moderation" filter. (For an example of this, see the first page of the examples at the above URL.) These records may be accessed through one of three processes:
The first option:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/norfolkva).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "General" on the lefthand side of the page.

The second option:
(a) Log in as an administrator of the page.
(b) Go to the following URL: https://www.facebook.com/norfolkva/settings/?tab=settings.

The third option:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/norfolkva).
(c) Go to this URL: https://www.facebook.com/norfolkva/settings/?tab=settings&ref=page_edit§ion=download_your_page
(d) Click "Download your page"
(e) Select "HTML," "High," and "All time" in the available options.
(f) Make sure only the "Page profile information" and "Page settings" boxes are checked.
(g) Click "Request a download."
(h) When the information is ready to download, enter the password to download it.
(i) Press "confirm."
(j) Provide the files contained in the .zip file.

2. A copy of the list of banned people and pages. This record may be accessed in this manner:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/norfolkva).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "People and other Pages" on the lefthand side of the page.
(e) On the menu labeled "People who Like this Page," select "Banned People and Pages"

3. A copy of the list of "Page Roles." This record may be accessed in this manner:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/norfolkva).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "Page Roles" on the lefthand side of the page.

4. A copy of the lists of users blocked by the Twitter account. This list can be obtained through this process:
(a) Log into the account.
(b) Visit this URL: https://twitter.com/settings/blocked/all
(c) Visit this URL: https://twitter.com/settings/blocked/imported

5. Any policy concerning public use of or interaction with the Facebook and Twitter accounts.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.

Sincerely,

Tom Nash, a citizen of Virginia, in coordination with Adam Steinbaugh."


Due to the following reason(s), we were unable to gather the records within five business days:

The city staff member who holds these records is out of the office



Therefore, we are invoking Virginia Code § 2.2-3704(B)(4) to provide us with seven additional working days to respond to your request.  We now will respond to your request on or before 5/24/2022.

Sincerely,



FOIA Staff
Office of Communications

Attachments:
INV22-N001590-1.pdf (https://u8387778.ct.sendgrid.net/ls/click?upn=6HtRfOYLt5fXvpttM-2FU1HV8mvGTk1CtLgz5DopVdm3vUfvl0g9Uv3ah8gEoB6OPOZsd4zj-2Bw9n2dflMGXpsAaaec9DtrwBenRCyeufAyRGMOrkrk-2B-2FUEEtBk1LuCJltUCEd7CAPOslPOqPYSP9WoT9KVrdmXSUkRlCADT-2B1NjJ2bG-2Brp332JYbqjEOmBqcj-2FRsUgxOWs1DO3kek-2FVJeFr19XenhmcpegepA8ADujgs530ROXwYqXzmgm-2BJ8Y-2FU3-2F8Y16GbAdxIQhBa6P7HFmoKxfNbI4NenASi-2BFl4GHr0JXJH79cwdhBQNTcyJBL7tpI-2BJH4M1gH9JkzLgoEOBX87Gz6JSP4kW6dZ-2B-2BrgoztHzehTDndIS1-2FMZ2FTRAHHWy6R3W-2B0-2BymNcK3Vs-2BetdFFYvzA2zAK7ANMV9L3pdoxHPccuqGBLpXNisC90KmiPJ9N3J6I8u6mMqBd-2Bcd00G-2F7p0Q1yJFT2ozB0E2Bd8792hJJvOoFJwgibqSg-2BjyDnbm6gfAHBBBrRukFEGC1ufDDQ-3D-3DMEHQ_lMUcIFghlGtA4r7sdgYTIyJpQMJkfW0IHgJODZh2x0tLMiEF96MaSvfv3bUsHC6sq4iV2V2Ksp96Y3hAd5zfK75JZ0PtvG40aURZo9zMl5ouS3g6R7mlqpN9QxFrHnuSZZiwJMbBqT3tnAVVct9RoDPqqdxIhZrH6APT6Q2jYbe4Ao-2FYMWt9OvSlbfA4Wkcimkq372-2FbTKYKvRxPjLAOReQUR8W4NOkWdFXn6oalreU-3D)

RE: PUBLIC RECORDS REQUEST of May 05, 2022, Reference # N001590-050522.
Dear Tom Nash,
Your invoice is ready. Please pay your invoice online, from within your GovQA account.
Alternatively, you can make a check or money order payable to: City of Norfolk and send to:
City of Norfolk
Sincerely,
Office of Communications
810 Union St., Suite 409
Norfolk, VA 23510
FOIA Staff
Office of Communications

--- Please respond above this line ---

RE: PUBLIC RECORDS REQUEST of May 05, 2022., Reference # N001590-050522.
Dear Tom Nash,
The City of Norfolk received a public information request from you on May 05, 2022. Your request mentioned: "To Whom It May Concern:

Pursuant to the Virginia Freedom of Information Act, I hereby request the following records:

With respect to the Facebook page located at http://www.facebook.com/norfolkva and the Twitter account https://twitter.com/NorfolkVA, I request the below records.

An example of what each of these records look like is attached or available at https://www.documentcloud.org/documents/21579793-facebook-and-twitter-settings-examples. Examples of these records as produced by hundreds of other public entities may be found here: https://www.documentcloud.org/app?q=%2Bproject%3Asocial-media-censorship-s-45722%20sort%3A-created_at%20.

I request:

1. A copy of the full settings for the Facebook page, including records relating to the "Page Visibility," "Country Restrictions," "Age Restrictions," "Content Moderation," and "Profanity filter" settings, including any words or symbols associated with the "Content Moderation" filter. (For an example of this, see the first page of the examples at the above URL.) These records may be accessed through one of three processes:
The first option:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/norfolkva).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "General" on the lefthand side of the page.

The second option:
(a) Log in as an administrator of the page.
(b) Go to the following URL: https://www.facebook.com/norfolkva/settings/?tab=settings.

The third option:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/norfolkva).
(c) Go to this URL: https://www.facebook.com/norfolkva/settings/?tab=settings&ref=page_edit§ion=download_your_page
(d) Click "Download your page"
(e) Select "HTML," "High," and "All time" in the available options.
(f) Make sure only the "Page profile information" and "Page settings" boxes are checked.
(g) Click "Request a download."
(h) When the information is ready to download, enter the password to download it.
(i) Press "confirm."
(j) Provide the files contained in the .zip file.

2. A copy of the list of banned people and pages. This record may be accessed in this manner:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/norfolkva).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "People and other Pages" on the lefthand side of the page.
(e) On the menu labeled "People who Like this Page," select "Banned People and Pages"

3. A copy of the list of "Page Roles." This record may be accessed in this manner:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/norfolkva).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "Page Roles" on the lefthand side of the page.

4. A copy of the lists of users blocked by the Twitter account. This list can be obtained through this process:
(a) Log into the account.
(b) Visit this URL: https://twitter.com/settings/blocked/all
(c) Visit this URL: https://twitter.com/settings/blocked/imported

5. Any policy concerning public use of or interaction with the Facebook and Twitter accounts.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.

Sincerely,

Tom Nash, a citizen of Virginia, in coordination with Adam Steinbaugh."
Hello, Mr. Nash. The record you have requested has been made available to you in your account in GovQA. To access this document for downloading to your own computer, please log in to your GovQA account using the link at the bottom of this email. You will be prompted to provide the email address and password you submitted with this request.
If you have any questions, please reply this email.
Sincerely,
Heather Tierney
FOIA officer

RE: FOIA RECORDS REQUEST of May 05, 2022, Reference # N001590-050522.
Dear Tom Nash,
We have not received your payment on invoice number INV22-N001590-1 for the FOIA records request N001590-050522 requested by you on May 05, 2022.
Payments can be made online through our FOIA Records Center.  You may also send a check or money order, made payable to the City of Norfolk to:
City of Norfolk
Office of Communications
810 Union St., Suite 409
Norfolk, VA 23510
Your bill is now 30 days past due. The City of Norfolk is not obligated to respond to any FOIA requests submitted by you (or by anyone at your place of business, if applicable) until your invoice is paid. Your bill may be subject to collections proceedings. To prevent this, submit your payment immediately.
Sincerely,
FOIA Staff
Office of Communications