MTA BalanceProtection Comments

J.K. Trotter filed this request with the Metropolitan Transportation Authority (MTA), Headquarters of New York City, NY.
Tracking # 17965
Status
Completed

Communications

From: J.K. Trotter

To Whom It May Concern:

Pursuant to the New York State Freedom of Information Law (1977 N.Y. Laws ch. 933), I hereby request the following records:

Records of all claims, dated between January 1 2013 and December 1 2013, that were submitted to the Metropolitan Transit Authority’s Balance Protection Program through the MetroCard eFix website (https://efixmetrocard.mtanyct.info/BalanceProtection.aspx). Records requested include the “Comments” text submitted with claims for lost or stolen MetroCards.

I also request that, if appropriate, fees be waived as I believe this request is in the public interest. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.

Sincerely,

J.K. Trotter

From: MTA - New York City Transit

An acknowledgement letter.

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Dec. 3, 2013. Please let me know when I can expect to receive a response, or if further clarification is needed.

Thank you for your help.

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Dec. 3, 2013. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #17695.

Thank you for your help.

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Dec. 3, 2013. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #17695.

Thank you for your help.

From: Gail Rogers

February 6, 2014

Dear Mr. Trotter:

I believe my acknowledgement letter stated that you could expect a
response to your request by April 6, 2014, however I hope to be able to
respond a week or two before its due date; I will contact you when the
response has been made available to us.

If we receive the response electronically, I will forward it to you
electronically and waive the fee. Gail

Gail Rogers

NYCTA Deputy FOIL Officer; Staff Analyst I

Office of the Vice President and General Counsel

130 Livingston Street; 12th Floor

Brooklyn, NY 11201

Office (718) 694-4882

Fax (718) 694-5727

From: J.K. Trotter

Ms. Rogers,

Thank you for the update. Please let me know if there’s anything else you need from me.

Sincerely,

J.K. Trotter

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Dec. 3, 2013. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #17965.

Thank you for your help.

From: Rogers, Gail

Dear Mr. Trotter: I should be able to send you the response later today;
I will forward it by replying again to this email. Gail

Gail Rogers
NYCTA Deputy FOIL Officer; Staff Analyst I
Office of the Vice President and General Counsel
130 Livingston Street; 12th Floor
Brooklyn, NY 11201
Office (718) 694-4882
Fax (718) 694-5727

From: Rogers, Gail

Have an emergency and have to leave; will contact you tomorrow.

Gail Rogers
NYCTA Deputy FOIL Officer; Staff Analyst I
Office of the Vice President and General Counsel
130 Livingston Street; 12th Floor
Brooklyn, NY 11201
Office (718) 694-4882
Fax (718) 694-5727

From: J.K. Trotter

Great, will look out for your message tomorrow!

From: Rogers, Gail

Out of the office. Need assistance? Please call Beverley Jackson at (718) 694-4898 or the receptionist at (718) 694-4893.

From: J.K. Trotter

Hello,

Just wanted to follow up regarding reference number #17965, which we discussed yesterday, March 24, 2014.

Thanks,
J.K. Trotter

From: Rogers, Gail

I will either get it to you later this afternoon or probably tomorrow
morning.

Gail Rogers
NYCTA Deputy FOIL Officer; Staff Analyst I
Office of the Vice President and General Counsel
130 Livingston Street; 12th Floor
Brooklyn, NY 11201
Office (718) 694-4882
Fax (718) 694-5727

From: Rogers, Gail

Dear Mr. Trotter: Attached please find NYCTA's reply letter and an
electronic PDF document to satisfy request
#17965. Gail

Gail Rogers
NYCTA Deputy FOIL Officer; Staff Analyst I
Office of the Vice President and General Counsel
130 Livingston Street; 12th Floor
Brooklyn, NY 11201
Office (718) 694-4882
Fax (718) 694-5727

From: J.K. Trotter

Hi Gail,

Thank you very much for the response. Would it be possible to email me the original spreadsheet that was used to create the PDF document? It would be easier for me in terms of assessing the data you provided.

Thank you.

J.K. Trotter

From: Rogers, Gail

Hi Mr. Trotter: I'm not sure it originated in that format, but I will
inquire; however, if you are speaking a need to "search" the document,
there is a "find" feature in the PDF document. Gail

Gail Rogers
NYCTA Deputy FOIL Officer; Staff Analyst I
Office of the Vice President and General Counsel
130 Livingston Street; 12th Floor
Brooklyn, NY 11201
Office (718) 694-4882
Fax (718) 694-5727

From: J.K. Trotter

Hi Gail,

Thank you for checking. I am indeed able to search the document, but I was hoping to track how many cards were marked “lost” vs. “stolen,” and when. I can’t easily do that without the data in spreadsheet form.

Thank you again.

From: J.K. Trotter

Hi Gail,

Did you have any luck with getting the PDF contents in spreadsheet (Excel) form? The request in question was assigned the reference number #17965.

Thanks,

J.K. Trotter

From: Rogers, Gail

I should be able to get it for you; I'll get back to you.

Gail Rogers
NYCTA Deputy FOIL Officer; Staff Analyst I
Office of the Vice President and General Counsel
130 Livingston Street; 12th Floor
Brooklyn, NY 11201
Office (718) 694-4882
Fax (718) 694-5727

From: J.K. Trotter

Great, thank you so much. Let me know if you need any other information from me.

J.K. Trotter

From: Rogers, Gail

Per your request, here is your response in an excel spreadsheet.

Gail Rogers
NYCTA Deputy FOIL Officer; Staff Analyst I
Office of the Vice President and General Counsel
130 Livingston Street; 12th Floor
Brooklyn, NY 11201
Office (718) 694-4882
Fax (718) 694-5727

From: J.K. Trotter

Gail — Thank you very much!

From: Rogers, Gail

YW

Gail Rogers
NYCTA Deputy FOIL Officer; Staff Analyst I
Office of the Vice President and General Counsel
130 Livingston Street; 12th Floor
Brooklyn, NY 11201
Office (718) 694-4882
Fax (718) 694-5727

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