Fintech complaints
| Tracking # |
2022-089931 FOIL-2022-089931-016778 |
| Submitted | Feb. 9, 2022 |
MuckRock users can file, duplicate, track, and share public records requests like this one. Learn more.
Communications
From: Sam Mellins
To Whom It May Concern:
Pursuant to the New York Freedom of Information Law, I hereby request the following records:
All consumer complaints filed with DFS from October 2017 through September 2021 regarding the following companies: Brex, Partake, Brigit, bond.ai, States Title/Doma, Nova Credit, LendingClub, and Liquidly.
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.
Sincerely,
Sam Mellins
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on Feb. 9, 2022. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Department of Financial Services
DEAR Sam Mellins:
I write to acknowledge receipt of the FOIL request that you submitted to the New York State Department of Financial Services (DFS) on 02/09/2022, which has been assigned the above referenced tracking number. This number should be the number that you refer to in all future communications with DFS. Your request has been referred to the appropriate DFS unit(s) to search for the records that are responsive to your request. The assigned unit(s) will contact you within 20 business days to (i) advise whether the unit has any records that are responsive to your request; (ii) grant or deny your request, if the unit has responsive records; or (iii) apprise you of the progress of your request, if the search or review of the records that you requested is still on-going.
As part of the ongoing response to the COVID-19 pandemic, some or allagency employees may be working off-site. As such, there may be delays inresponse to FOIL requests. If a record responsive to a request is onlyavailable in hard-copy format, that record’s availability will be limited untilfurther notice. Thank you for your patience during this extraordinary time.
Thank you.
New York State Department of Financial Services
If you are a New York State resident and would like to register to vote or update your address, you may complete and submit to your County Board of Elections a New York State Voter Registration Form which can be found at http://www.ny.gov/services/register-vote .
Tracking Number:FOIL-2022-089931-016525
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on Feb. 9, 2022. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Department of Financial Services
Good afternoon,
Attached please find correspondence from the NYS Department of Financial Services, pertaining to your FOIL request.
Thank you.
Tracking Number:FOIL-2022-089931-016778
From: Department of Financial Services
Dear Sam Mellins:
My response to your NY Freedom of Information Law request is attached.
Sincerely,
George Bogdan
Records Access Officer
NY State Department of Financial Services
Tracking Number:FOIL-2022-089931-017049
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LendingClub_complaints_Sept_2017_thru_Sept_2021_summary_report__202204111629288291
From: Sam Mellins
Dear Mr. Bogdan,
Thank you very much for completing my FOIL request. For some reason, I find myself unable to download and view the LendingClub complaints. Could you send them again, or perhaps in another format such as a PDF or docx file?
Thank you,
Sam Mellins
From: Department of Financial Services
I converted the XML format to CSV and an old version of Excel. Hopefully one of them will work. Spreadsheets don’t convert very well when you create pdf files. You can do it, but hard to read.
George Bogdan
Senior Attorney
Department of Financial Services
One State Street
New York, New York 10004-1417
FAX: (212) 709-1655
(212) 480-4758
george.bogdan@dfs.ny.gov<mailto:george.bogdan@dfs.ny.gov>
From: Sam Mellins
Thanks for sending. I was able to access this version.
Could you also send me the paper trail, e.g. text of the initial complaint and subsequent response from the company and DFS, only for the complaints in this set that were found to be "valid"?
Thanks,
Sam
From: Muckrock Staff
To Whom It May Concern:
I'm following up on the following New York Freedom of Information Law request, copied below, and originally submitted on Feb. 9, 2022. You had previously indicated that it would be completed on April 18, 2022. I wanted to check on the status of my request, and to see if there was a new estimated completion date. You had assigned it reference number #FOIL-2022-089931-016778.
Thanks for your help, and let me know if further clarification is needed.
From: Department of Financial Services
Good afternoon,
Attached please find correspondence from the NYS Department of Financial Services, pertaining to your FOIL request.
Thank you.
Tracking Number:FOIL-2022-089931-017127
From: Muckrock Staff
To Whom It May Concern:
I'm following up on the following New York Freedom of Information Law request, copied below, and originally submitted on Feb. 9, 2022. You had previously indicated that it would be completed on May 9, 2022. I wanted to check on the status of my request, and to see if there was a new estimated completion date. You had assigned it reference number #2022-089931.
Thanks for your help, and let me know if further clarification is needed.
From: Department of Financial Services
Good afternoon,
Attached please find correspondence from the NYS Department of Financial Services, pertaining to your FOIL request.
Thank you.
Tracking Number:FOIL-2022-089931-017304
From: Muckrock Staff
To Whom It May Concern:
I'm following up on the following New York Freedom of Information Law request, copied below, and originally submitted on Feb. 9, 2022. You had previously indicated that it would be completed on May 9, 2022. I wanted to check on the status of my request, and to see if there was a new estimated completion date. You had assigned it reference number #2022-089931.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I'm following up on the following New York Freedom of Information Law request, copied below, and originally submitted on Feb. 9, 2022. You had previously indicated that it would be completed on May 9, 2022. I wanted to check on the status of my request, and to see if there was a new estimated completion date. You had assigned it reference number #2022-089931.
Thanks for your help, and let me know if further clarification is needed.
From: Department of Financial Services
Good afternoon,
Attached please find correspondence from the NYS Department of Financial Services, pertaining to your FOIL request.
Thank you.
Tracking Number:FOIL-2022-089931-017591
From: Muckrock Staff
To Whom It May Concern:
I'm following up on the following New York Freedom of Information Law request, copied below, and originally submitted on Feb. 9, 2022. You had previously indicated that it would be completed on May 9, 2022. I wanted to check on the status of my request, and to see if there was a new estimated completion date. You had assigned it reference number #2022-089931.
Thanks for your help, and let me know if further clarification is needed.
From: Department of Financial Services
Good afternoon, Attached
please find correspondence from the NYS Department of Financial Services,
pertaining to your FOIL request. Thank
you.
Tracking Number:FOIL-2022-089931-017827
From: Muckrock Staff
To Whom It May Concern:
I'm following up on the following New York Freedom of Information Law request, copied below, and originally submitted on Feb. 9, 2022. You had previously indicated that it would be completed on May 9, 2022. I wanted to check on the status of my request, and to see if there was a new estimated completion date. You had assigned it reference number #2022-089931.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I'm following up on the following New York Freedom of Information Law request, copied below, and originally submitted on Feb. 9, 2022. You had previously indicated that it would be completed on May 9, 2022. I wanted to check on the status of my request, and to see if there was a new estimated completion date. You had assigned it reference number #2022-089931.
Thanks for your help, and let me know if further clarification is needed.
From: Department of Financial Services
Dear Sam Mellins:
The DFS final response to your FOIL request is attached, along with complaint materials concerning Lending Club.
Sincerely,
George Bogdan
DFS Records Access Officer
Tracking Number:FOIL-2022-089931-018013
Files
pages
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04/11/2022
LendingClub_complaints_Sept_2017_thru_Sept_2021_summary_report__202204111629288291
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