calendar & office visitor logs
| Tracking # |
ITS FOIL 2017-38 |
| Submitted | June 21, 2017 |
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Communications
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on June 21, 2017. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: ITS Service Desk
Hello Luke,
The request we have for you is in the Referred status currently with L2 HS-BUS TECH SUPPORT DHR
It reached this group on the 21st and has no recent noted indicated time frame for resolution
We have noted in your ticket for that team to establish contact with you asap
If further information is needed, please reply or call us at 844-891-1786
Thank you for your inquiry today!
NYS ITSD
-
~WRD000
From: IT Service Desk
Short description: Freedom of Information Law Request: calendar & office visitor logs
NYS ITSM System: INC2448327 (https://nysitsm2.service-now.com/nav_to.do?uri=incident.do%3Fsys_id=c4bbd6b413e33ac022ab5dcf3244b0ba%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true)
Additional comments (Customer visible):
2017-07-03 05:36:40 EDT - Durell Ewing (Durell.Ewing@its.ny.gov) Additional comments (Customer visible) Hello Luke,
We are attempting to contact you in regards to ticket INC2448327 which states that you’re requesting information. We do not have a phone number listed to contact you.
For this type of request, please go to the following link: http://www.doccs.ny.gov/DOCCSwebfoilform.aspx and follow the instructions to submit the request. If you have any questions, please give us a call at 1-844-891-1786. Please reference your ticket number and any agent you get on the phone will be able to assist you.
Thank you,
New York State ITS Service Desk
Ref:MSG24726283
From: IT Service Desk
We believe that your incident INC2448327 has been resolved. Please verify this issue has been resolved and provide feedback using the links below.
If the incident has been satisfactorily resolved, please respond via the following link to indicate that it is OK to close. Close INC2448327 (mailto:nysitsm2@service-now.com?subject=Re%3AINC2448327%20-%20please%20close&body=%0A%0ARef%3AMSG24726287%20)
If the incident has not been satisfactorily resolved, please respond via the following link and provide any additional information that will allow us to further our investigation. Re-Open INC2448327 (mailto:nysitsm2@service-now.com?subject=Re%3AINC2448327%20-%20please%20reopen&body=%0A%0ARef%3AMSG24726287%20)
If we have not heard from you in 7 day(s), this incident will be automatically closed.
Thank you.
Short description: Freedom of Information Law Request: calendar & office visitor logs
Comments:
2017-07-03 05:36:40 EDT - Durell Ewing (Durell.Ewing@its.ny.gov) Additional comments (Customer visible) Hello Luke,
We are attempting to contact you in regards to ticket INC2448327 which states that you’re requesting information. We do not have a phone number listed to contact you.
For this type of request, please go to the following link: http://www.doccs.ny.gov/DOCCSwebfoilform.aspx and follow the instructions to submit the request. If you have any questions, please give us a call at 1-844-891-1786. Please reference your ticket number and any agent you get on the phone will be able to assist you.
Thank you,
New York State ITS Service Desk
Ref:MSG24726287
From: IT Service Desk
We believe that your incident INC2448327 has been resolved. Please verify this issue has been resolved and provide feedback using the links below.
If the incident has been satisfactorily resolved, please respond via the following link to indicate that it is OK to close. Close INC2448327 (mailto:nysitsm2@service-now.com?subject=Re%3AINC2448327%20-%20please%20close&body=%0A%0ARef%3AMSG24726288%20)
If the incident has not been satisfactorily resolved, please respond via the following link and provide any additional information that will allow us to further our investigation. Re-Open INC2448327 (mailto:nysitsm2@service-now.com?subject=Re%3AINC2448327%20-%20please%20reopen&body=%0A%0ARef%3AMSG24726288%20)
If we have not heard from you in 7 day(s), this incident will be automatically closed.
Thank you.
Short description: Freedom of Information Law Request: calendar & office visitor logs
Comments:
2017-07-03 05:36:40 EDT - Durell Ewing (Durell.Ewing@its.ny.gov) Additional comments (Customer visible) Hello Luke,
We are attempting to contact you in regards to ticket INC2448327 which states that you’re requesting information. We do not have a phone number listed to contact you.
For this type of request, please go to the following link: http://www.doccs.ny.gov/DOCCSwebfoilform.aspx and follow the instructions to submit the request. If you have any questions, please give us a call at 1-844-891-1786. Please reference your ticket number and any agent you get on the phone will be able to assist you.
Thank you,
New York State ITS Service Desk
Ref:MSG24726288
From: Luke Stoddard Nathan
To Whom It May Concern:
Pursuant to the New York State Freedom of Information Law (1977 N.Y. Laws ch. 933), I hereby request the following records:
- the (a) official calendar or planner or schedule and (b) office visitor log(s) of Robert H. Samson that encompass the time period of June 5, 2017 through June 16, 2017.
If my request is too broad or does not adequately describe the Records, please contact me so that I may clarify my request, and when appropriate inform me of the manner in which Records are filed, retrieved or generated.
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.
Sincerely,
Luke Stoddard Nathan
From: oft.sm.counsel.foilrequests
Dear Mr. Nathan,
I am responding to your email, dated and received on July 6, 2017, sent to the New York State Office of Information Technology Services (“ITS”), requesting pursuant to the Freedom of Information Law (Public Officers Law, Article 6, “POL”), “(a) official calendar or planner or schedule and (b) office visitor log(s) of Robert H. Samson that encompass the time period of June 5, 2017 through June 16, 2017.” I note that your email below dated July 6, 2017 indicates that this is a follow-up to a previous request; however, ITS has no record of receipt of this request until your July 6, 2017 email.
To the extent that your request describes records within the possession of ITS, and in accordance with the provisions of POL, ITS will retrieve those records that are responsive to your request and will review the same for accessibility purposes under that Law. In this regard, POL does not require an agency to prepare any record that it does not ordinarily possess or maintain. See POL § 89(3).
The process of retrieval and evaluation of records in ITS’ possession that are responsive to your request is expected to take approximately twenty (20) business days. ITS will contact you by August 3, 2017, concerning the existence and accessibility of any records in its possession that are within the scope of your request.
Very truly yours,
Records Access Officer
Division of Legal Affairs
Office of Information Technology Services
Empire State Plaza
PO Box 2062
Albany, New York 12220-0062
(518) 473-5115 | counsel.foilr@its.ny.gov<mailto:counsel.foilr@its.ny.gov>
www.its.ny.gov<http://www.its.ny.gov/>
From: Luke Stoddard Nathan
Thank you, yes, it was sent to the wrong ITS email address in error. I appreciate the acknowledgement and look forward to your response by August 3, 2017.
From: MuckRock.com
To Whom It May Concern:
I'm following up on the following Freedom of Information Law request, copied below, and originally submitted on June 21, 2017. You previously indicated that it would be completed on Aug. 3, 2017. I wanted to let you know that I am still interested in the following documents, and to see if that date was still accurate. You had assigned it reference number #ITS FOIL 2017-38.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I'm following up on the following Freedom of Information Law request, copied below, and originally submitted on June 21, 2017. You had previously indicated that it would be completed on Aug. 3, 2017. I wanted to check on the status of my request, and to see if there was a new estimated completion date. You had assigned it reference number #ITS FOIL 2017-38.
Thanks for your help, and let me know if further clarification is needed.
From: oft.sm.counsel.foilrequests
Dear Mr. Nathan,
Please be advised that ITS did not receive the request for information that you reference below until July 6, 2017, and disputes the accuracy of the statement contained in your email below dated August 3, 2017 and received by ITS at 5:00 a.m., as well as your previous emails dated July 11, 2017 and August 2, 2017, each of which indicate that the original request was sent on June 21, 2017. As to ITS’s response to your request received on July 6, 2017, please see attached.
Very truly yours,
Records Access Officer
Division of Legal Affairs
Office of Information Technology Services
Empire State Plaza
PO Box 2062
Albany, New York 12220-0062
(518) 473-5115 | counsel.foilr@its.ny.gov<mailto:counsel.foilr@its.ny.gov>
www.its.ny.gov<http://www.its.ny.gov/>
-
~WRD000
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