City of Virginia Beach (VA): Social Media Records

Dear Tom Nash:
Thank you for your interest in FOIA records of the City of Virginia Beach. Your request has been submitted successfully and is being processed in accordance with the Virginia Freedom of Information Act. Your request is considered as received by this office on 5/4/2022 and given the reference number F012297-050422 for tracking purposes.
Records Requested: To Whom It May Concern:

Pursuant to the Virginia Freedom of Information Act, I hereby request the following records:

With respect to the Facebook page located at http://www.facebook.com/CityofVaBeach and the Twitter account https://twitter.com/cityofvabeach, I request the below records.

An example of what each of these records look like is attached or available at https://www.documentcloud.org/documents/21579793-facebook-and-twitter-settings-examples. Examples of these records as produced by hundreds of other public entities may be found here: https://www.documentcloud.org/app?q=%2Bproject%3Asocial-media-censorship-s-45722%20sort%3A-created_at%20.

I request:

1. A copy of the full settings for the Facebook page, including records relating to the "Page Visibility," "Country Restrictions," "Age Restrictions," "Content Moderation," and "Profanity filter" settings, including any words or symbols associated with the "Content Moderation" filter. (For an example of this, see the first page of the examples at the above URL.) These records may be accessed through one of three processes:
The first option:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/CityofVaBeach).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "General" on the lefthand side of the page.

The second option:
(a) Log in as an administrator of the page.
(b) Go to the following URL: https://www.facebook.com/CityofVaBeach/settings/?tab=settings.

The third option:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/CityofVaBeach).
(c) Go to this URL: https://www.facebook.com/CityofVaBeach/settings/?tab=settings&ref=page_edit§ion=download_your_page
(d) Click "Download your page"
(e) Select "HTML," "High," and "All time" in the available options.
(f) Make sure only the "Page profile information" and "Page settings" boxes are checked.
(g) Click "Request a download."
(h) When the information is ready to download, enter the password to download it.
(i) Press "confirm."
(j) Provide the files contained in the .zip file.

2. A copy of the list of banned people and pages. This record may be accessed in this manner:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/CityofVaBeach).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "People and other Pages" on the lefthand side of the page.
(e) On the menu labeled "People who Like this Page," select "Banned People and Pages"

3. A copy of the list of "Page Roles." This record may be accessed in this manner:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/CityofVaBeach).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "Page Roles" on the lefthand side of the page.

4. A copy of the lists of users blocked by the Twitter account. This list can be obtained through this process:
(a) Log into the account.
(b) Visit this URL: https://twitter.com/settings/blocked/all
(c) Visit this URL: https://twitter.com/settings/blocked/imported

5. Any policy concerning public use of or interaction with the Facebook and Twitter accounts.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.

Sincerely,

Tom Nash, a citizen of Virginia, in coordination with Adam Steinbaugh.
Your request will be forwarded to the relevant department(s) to locate the information you seek and to determine the volume and any costs associated with satisfying your request. You will be contacted about the availability and/or provided with copies of the records in question. PLEASE NOTE: The Virginia Freedom of Information Act does not require a governmental body to create new documents, to do legal research, or to answer questions.
You can monitor the progress of your request at the link below, and you'll receive an email when your request has been completed. Again, thank you for using the Virginia Beach FOIA Request Center.
City of Virginia Beach
To monitor the progress or update this request please log into the Virginia Beach FOIA Request Center. (https://u8387778.ct.sendgrid.net/ls/click?upn=6HtRfOYLt5fXvpttM-2FU1HTicVDcq8onigQf-2BIhF4UY9KpQnFkZQdqgEn7EWA8cv4kncLVMDQtWJQq3SYLvvryIHpaSwhWp7IgLVjDPJ4vNqqxMGP4zfDIVZSyE3z91gnQvmV_BFVu9IWrvRq5bBe7FqwYZLefL5ZB-2BR0zfhvZWzxp6X0Ujl8R-2FKiHXU7YOm3I6OIhlqQ-2BfCSS1MwYm1OSU-2B2TpwotzduLGL3n6gU-2FGt5ygfzqouj-2FBSfjkXwgBJydPFXZDEiPXKcglDSwYZ3c7Uof1dyjLBAY5rf9fpFh3jbqdxt7WLt3l4yeWoVJxGvQ2gl6EQdsLCHbs6YlVSoSF5vtY9c7aAK0SGJFt88aIZyi9wSeR-2F-2BGORSfZzSpOsD25ADOdNebV7h87n7iPmjb9TQ7FDjzdhjnqcanaPxs248ru9LbNprGXZX0iUDApoxm6O2D93HUmtWSFaJPhfVUZpPwK9ye0O-2BDH08unrV6pNYpz8HG4-2BU5DejzouvPwTcqcA8jeFtdQGzHsJvB2m2gQ48-2Bfw-3D-3D)

--- Please respond above this line ---

RE: Freedom of Information Request, Reference # F012297-050422.
Dear Tom Nash:
I am writing in response to your Freedom of Information Request received on 5/4/2022, for the following: "Pursuant to the Virginia Freedom of Information Act, I hereby request the following records:

With respect to the Facebook page located at http://www.facebook.com/CityofVaBeach and the Twitter account https://twitter.com/cityofvabeach, I request the below records.

An example of what each of these records look like is attached or available at https://www.documentcloud.org/documents/21579793-facebook-and-twitter-settings-examples. Examples of these records as produced by hundreds of other public entities may be found here: https://www.documentcloud.org/app?q=%2Bproject%3Asocial-media-censorship-s-45722%20sort%3A-created_at%20.

I request:

1. A copy of the full settings for the Facebook page, including records relating to the "Page Visibility," "Country Restrictions," "Age Restrictions," "Content Moderation," and "Profanity filter" settings, including any words or symbols associated with the "Content Moderation" filter. (For an example of this, see the first page of the examples at the above URL.) These records may be accessed through one of three processes:
The first option:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/CityofVaBeach).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "General" on the lefthand side of the page.

The second option:
(a) Log in as an administrator of the page.
(b) Go to the following URL: https://www.facebook.com/CityofVaBeach/settings/?tab=settings.

The third option:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/CityofVaBeach).
(c) Go to this URL: https://www.facebook.com/CityofVaBeach/settings/?tab=settings&ref=page_edit§ion=download_your_page
(d) Click "Download your page"
(e) Select "HTML," "High," and "All time" in the available options.
(f) Make sure only the "Page profile information" and "Page settings" boxes are checked.
(g) Click "Request a download."
(h) When the information is ready to download, enter the password to download it.
(i) Press "confirm."
(j) Provide the files contained in the .zip file.

2. A copy of the list of banned people and pages. This record may be accessed in this manner:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/CityofVaBeach).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "People and other Pages" on the lefthand side of the page.
(e) On the menu labeled "People who Like this Page," select "Banned People and Pages"

3. A copy of the list of "Page Roles." This record may be accessed in this manner:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/CityofVaBeach).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "Page Roles" on the lefthand side of the page.

4. A copy of the lists of users blocked by the Twitter account. This list can be obtained through this process:
(a) Log into the account.
(b) Visit this URL: https://twitter.com/settings/blocked/all
(c) Visit this URL: https://twitter.com/settings/blocked/imported

5. Any policy concerning public use of or interaction with the Facebook and Twitter accounts.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not."
Jina Gaines with the Communications Office provided records responsive to your request that are available for review/download by logging into the FOIA Request Center at the following link: FOIA Records Request - F012297-050422.  Portions of the records that contain identifying personnel information have been redacted pursuant to Virginia Code § 2.2-3705.1(1).
If you have any questions concerning this response, please feel free to contact my office at (757) 385-4052.
Sincerely,
Melena Johnson
Freedom of Information Specialist

Hello Tom Nash,

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