Deleted social media
| Submitted | June 22, 2020 |
| Est. Completion | None |
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Communications
From: Muira McCammon
Dear FOI Officer,
I am enclosing my public records request as a PDF attachment and sincerely appreciate you taking the time to process it.
In gratitude,
Muira McCammon
Ph.D. candidate
University of Pennsylvania
From: Department of Health and Senior Services
Dear Ms. McCammon:
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image001
From: Muira McCammon
Hi,
Apologies, but it looks as if your last message was cut-off. I only received a message that stated "Dear Ms. McCammon:"
I think there might've been a longer message drafted to me but cannot see it in what was sent.
Thank you,
Muira
From: Department of Health and Senior Services
Dear Ms. McCammon:
I apologize for that. This is what I meant to include.
From: Muira McCammon
Hi,
I'm sorry, but now the message I have received from your office says only the following: "Dear Ms. McCammon: I apologize for that. This is what I meant to include."
Is there more to the message? I'm afraid I can't see anything apart from the above message.
Thank you again,
Muira
From: Department of Health and Senior Services
Dear Ms. McCammon:
The message is below. I'm also attaching both emails I've sent as they show the full message on my end. Thank you.
From: Department of Health and Senior Services
Ms. McCammon,
The email search portion of the request generated 409,999 e-mails which results in an estimated cost of $94,299.77. Is there any way you could narrow your search parameters so the amount of records and review time wouldn't be so high? Some of this information dates back to 2007.
Thank you,
Lisa Cox
Communications Director
Missouri Department of Health and Senior Services
[mission]
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image001
From: Muira McCammon
Hi, Lisa,
Yikes. It seems that some - though not many state agencies - are handling my request by using words like "Twitter" standing alone as a search term in email inboxes. I'm not sure if that's what your agency is doing, but, I'd like to be really clear that my request is not asking for all emails related to social media. It has a very clear focus on deleted, removed, and unpublished social media posts and the email correspondence(s) that preceded, followed, or justified said content removal.
I do not know how many people are directly in charge of managing the Department's social media accounts, but if you do a targeted search of their inboxes using the *pairs* of the following keywords, I suspect that would narrow things considerably.
a. "twitter" and "delete"
b. ''tweet" and"delete"
c. ''twitter'' and ''remove"
d. "tweet" and ''remove"
e. ''twitter" and "inappropriate"
f. ''tweet'' and ''inappropriate"
g. ''twitter" and "change"
h. ''tweet" and"change"
i. "social media" and "delete"
j. "social media" and ''remove"
I'm here on the grid to discuss this further, if you'd like, and I really appreciate the work and energy that your office has invested into this endeavor. I appreciate you reaching out to try to move things forward in an efficient and effective manner.
Weirdly, I have not had this issue with U.S. federal agencies, so it's been surprising to see a few state-level agencies have this type of problem.
Thank you again,
Muira McCammon
PhD candidate, UPenn
ML, UPenn Law School (2020)
From: Department of Health and Senior Services
Muira,
The revised search totals came back for this one:
15,335 e-mails
76.68 estimated hours
$ 3,527.05
We made great strides in narrowing it down, but we can definitely try to keep carving it lower if you would like.
Thank you,
Lisa
From: Department of Health and Senior Services
Dear Muira,
I hope this correspondence finds you well, I am following up on records requests that may have become stale during the pandemic. I am inquiring as to whether your needs were fulfilled for this request or if there is some way I can further assist you. Please respond at your earliest convenience, if no response is received within 30 days, I will consider this request complete and closed.
Happy holidays,
Christy A. Higgins
Sunshine Law Coordinator/Custodian of Records
Office of General Counsel
912 Wildwood Dr.
Jefferson City, Mo 65102
Christy.higgins@health.mo.gov<mailto:Christy.higgins@health.mo.gov>
573-751-6955
CONFIDENTIALITY STATEMENT
This email is from the Missouri Department of Health and Senior Services. It contains confidential or privileged information that may be protected from disclosure by law. Unauthorized disclosure, review, copying, distribution, or use of this message or its contents by anyone other than the intended recipient is prohibited. If you are not the intended recipient, please immediately destroy this message and notify the sender at the following email address: christy.higgins@health.mo.gov<mailto:christy.higgins@health.mo.gov> or by calling 573-751-6955.
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