Medicaid Complaints (Massachusetts Attorney General's Office)

Sarika Ram filed this request with the Attorney General's Office of Massachusetts.
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Communications

From: Sarika Ram

To Whom It May Concern:

Pursuant to the Massachusetts Public Records Law, I hereby request the following records:

All consumer complaints submitted to the Attorney General's office between January 1, 2017 and June 19, 2018:
1. Under the 'Healthcare and Health Insurance' category
2. Including any of the following words or phrases:
- 'MassHealth'
- 'Mass Health'
- 'CHIP'
- 'Medicaid'
- 'Children's Health Insurance Program'

Please provide materials on a rolling basis, as they become available. We request that the requested complaints please be made available to us as soon as possible.

If you have any questions, please feel free to clarify via phone at 617-299-1832.

I also request that, if appropriate, fees be waived as we believe this request is in the public interest, as suggested but not stipulated by the recommendations of the Massachusetts Supervisor of Public Records. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

I expect the request to be filled in an accessible format, including for screen readers, which provide text-to-speech for persons unable to read print. Files that are not accessible to screen readers include, for example, .pdf image files as well as physical documents.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 business days, as the statute requires.

Sincerely,

Sarika Ram

From: Attorney General's Office

Thank you for submitting your Records Request to the Attorney General's Office.

Please remember the following:

· Submission of this form does not constitute receipt of it by the AGO. Your records request will be considered received on the next business day following its submission.

· The AGO can only respond to requests for records that are within its possession and cannot respond to requests seeking records from other agencies.

· If you need to submit supplemental materials as part of your records request, please contact the AGO Records Access Officer or her staff.

Thank you.

From: Attorney General's Office

Hello,

Please see attached.

Thank you,
Meggie

Margaret Quackenbush
Deputy Press Secretary
Massachusetts Office of the Attorney General
One Ashburton Place
Boston, MA 02108
o: 617-727-2543
m: 781-445-9843
margaret.quackenbush@state.ma.us<mailto:margaret.quackenbush@state.ma.us>

From: Sarika Ram

Hello Margaret,
I would like to modify my request to the following.

Pursuant to the Massachusetts Public Records Law, I hereby request the following records:

All consumer complaints submitted to the Attorney General's office between January 1, 2018 to the date this request is processed:
1. Under the 'Healthcare and Health Insurance' category
2. Including any of the following words or phrases:
- 'MassHealth'
- 'Mass Health'
- 'CHIP'
- 'Medicaid'
- 'Children's Health Insurance Program'

Please provide materials on a rolling basis, as they become available. We request that the requested complaints please be made available to us as soon as possible.

If you have any questions, please feel free to clarify via phone at 617-299-1832.

I also request that, if appropriate, fees be waived as we believe this request is in the public interest, as suggested but not stipulated by the recommendations of the Massachusetts Supervisor of Public Records. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

I expect the request to be filled in an accessible format, including for screen readers, which provide text-to-speech for persons unable to read print. Files that are not accessible to screen readers include, for example, .pdf image files as well as physical documents.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 business days, as the statute requires.

Sincerely,

Sarika Ram

From: Sarika Ram

Hello Margaret,
I would like to modify my request to the following.

Pursuant to the Massachusetts Public Records Law, I hereby request the following records:

All consumer complaints submitted to the Attorney General's office between January 1, 2018 to the date this request is processed:
1. Under the 'Healthcare and Health Insurance' category
2. Including any of the following words or phrases:
- 'MassHealth'
- 'Mass Health'
- 'CHIP'
- 'Medicaid'
- 'Children's Health Insurance Program'

Please provide materials on a rolling basis, as they become available. We request that the requested complaints please be made available to us as soon as possible.

If you have any questions, please feel free to clarify via phone at 617-299-1832.

I also request that, if appropriate, fees be waived as we believe this request is in the public interest, as suggested but not stipulated by the recommendations of the Massachusetts Supervisor of Public Records. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

I expect the request to be filled in an accessible format, including for screen readers, which provide text-to-speech for persons unable to read print. Files that are not accessible to screen readers include, for example, .pdf image files as well as physical documents.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 business days, as the statute requires.

Sincerely,

Sarika Ram

From: Attorney General's Office

Hi Sarika,

Please see attached, feel free to call me today if you'd like to discuss.

Thanks!
Meggie

Margaret Quackenbush
Deputy Press Secretary
Massachusetts Office of the Attorney General
One Ashburton Place
Boston, MA 02108
o: 617-727-2543
m: 781-445-9843
margaret.quackenbush@state.ma.us<mailto:margaret.quackenbush@state.ma.us>

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