|Submitted||Aug. 8, 2018|
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To Whom It May Concern:
Pursuant to the Massachusetts Public Records Law, I hereby request the following records:
Copies of any and all official guidelines, rules, and regulations for proper use of the MBTA's social media presence, including the Twitter accounts @MBTA and @MBTA_CR. This would include proper procedure for responding to customers with concerns or complaints.
I also request that, if appropriate, fees be waived as we believe this request is in the public interest, as suggested but not stipulated by the recommendations of the Massachusetts Supervisor of Public Records. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.
I expect the request to be filled in an accessible format, including for screen readers, which provide text-to-speech for persons unable to read print. Files that are not accessible to screen readers include, for example, .pdf image files as well as physical documents.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 business days, as the statute requires.
Please note that MassDOT looks forward to providing you the information you seek under the public records law.
You may submit your public records requests in several ways:
By Online Portal:
Please visit the online portal<https://massachusettsdot.mycusthelp.com/WEBAPP/_rs/supporthome.aspx?lp=2&COID=64DA2B6806> and follow the directions. This new web portal will allow you to make requests, receive notifications, check the status and receive your records all from within a dedicated system. Like most web-based systems, you will initially have to create a user name and password, but that will only be a one-time requirement.
By U.S. Mail, or In-Person:
Public Records Requests
MassDOT Office of the General Counsel
10 Park Plaza, Suite 3510
Boston, MA 02116
If you would prefer to make your request by standard email, you may reply to this email with your request.
We look forward to assisting you with your public records request.
Dear Mr. Ramirez,
Your public records request has been received and is being processed. Your request was received by our records access officer on August 09, 2018 and given the case number P000723-080918 for tracking purposes.
You can monitor the progress of your request at the link below, and will receive an email when your request has been completed, or requires any clarification and/or modification.
Thank you for using the Massachusetts Department of Transportation's Public Records Request Center. (https://massachusettsdot.mycusthelp.com/WEBAPP/_rs/supporthome.aspx?sSessionID=%5BSESSION_ID%5D&lp=2&COID=64DA2B6806)
--- Please respond above this line ---
August 09, 2018
DEPT MR 59206
Somerville, MA 02144-2516
Re: Public Records Request for “Copies of any and all official guidelines, rules, and regulations for proper use of the MBTA's social media presence, including the Twitter accounts @MBTA and @MBTA_CR. This would include proper procedure for responding to customers with concerns or complaints.” Our Case No.: P000723-080918
Dear Mr. Ramirez,
The Massachusetts Department of Transportation (“MassDOT”) is in receipt of your request for public records dated today.
Please be advised that the public records, or categories of public records, subject to your request are not within the possession, custody, or control of MassDOT. The Massachusetts Bay Transportation Authority (MBTA), however, appears to be the correct agency for this request; you may make a public records request to them here. (https://massachusettsdot.mycusthelp.com/WEBAPP/_rs/(S(0gprbcoj2ias5gozi4d3kpb2))/supporthome.aspx?sSessionID=1462431345LSQBFELDBZQPHXVOZFZCMFQHDYYRTE&lp=3)
Accordingly, we are closing our file.
If you need additional information, or there is any other way we can assist you, please respond through the portal or contact our general public records line at (857) 368-8760. Please refer to Case No.: P000723-080918.
William J. Doyle, Esq.
Records Access Officer
Office of the General Counsel
Dear Alejandro Ramirez,
Your request has been received and is being processed. Your request was received in this office on August 13, 2018 and given the reference number R000431-081318 for tracking purposes.
You can monitor the progress of your request at the link below and you'll receive an email when your request has been completed. Click Here to View Your Request (https://massachusettsdot.mycusthelp.com/WEBAPP/_rs/RequestEdit.aspx?rid=3741&coid=64D93B66)
Thank you for using the MBTAâ€™s Public Records Center.
Massachusetts Bay Transportation Authority
There are no files associated with this request.