MASSDOT Tolling/Customer Service Contracts

Mary Connaughton Pioneer Institute filed this request with the Department of Transportation of Massachusetts.
Tracking #




From: Mary Z. Connaughton

To Whom It May Concern:

Pursuant to the Massachusetts Public Records Law, M.G.L. c.66, ยง10, I hereby request the following records:

Massachusetts Department of Transportation contracts for the All-Electronic Tolling System (resultant from RFP 607579) and the AETS Customer Service Center (resultant from RFR 201401AETCSC).

I also request that, if appropriate, fees be waived as we believe this request is in the public interest, as suggested but not stipulated by the recommendations of the Massachusetts Supervisor of Public Records. The requested documents will be made available to the general public free of charge as part of the public information service at, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

I expect the request to be filled in an accessible format, including for screen readers, which provide text-to-speech for persons unable to read print. Files that are not accessible to screen readers include, for example, .pdf image files as well as physical documents.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 calendar days, as the statute requires.


Mary Z. Connaughton

From: Department of Transportation

An acknowledgement letter, stating the request is being processed.

From: Department of Transportation

An acknowledgement letter, stating the request is being processed.

From: Department of Transportation

A cover letter granting the request and outlining any exempted materials, if any.

From: Department of Transportation

A copy of documents responsive to the request.

From: Diaz-Gonzalez, Nelly (DOT)


Attached please find copy of response letter dated February 23, 2016 that was mailed to you along with 2 compact discs with copies of the contracts you requested.

Nelly I. Diaz-Gonzalez
Administrative Assistant II
Massachusetts Department of Transportation
Office of the General Counsel
10 Park Plaza, Suite 3510
Boston, MA 02116
(857) 368-8761

From: Mary Connaughton

Hello -
Unfortunately, we have yet to receive those records. Would it be possible to have them resent to
DEPT MR 23727
411A Highland Ave
Somerville, MA 02144-2516
Thank you.