MassCor Customer Feedback

Alejandro Ramirez filed this request with the Massachusetts Department of Correction (Central Office) of Massachusetts.


From: Alejandro Ramirez

To Whom It May Concern:

Pursuant to the Massachusetts Public Records Law, I hereby request the following records:

Copies of all responses to MassCor's Customer Satisfaction Questionnaire ( received between January 1, 2014 and August 1, 2018.

I also request that, if appropriate, fees be waived as we believe this request is in the public interest, as suggested but not stipulated by the recommendations of the Massachusetts Supervisor of Public Records. The requested documents will be made available to the general public free of charge as part of the public information service at, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

I expect the request to be filled in an accessible format, including for screen readers, which provide text-to-speech for persons unable to read print. Files that are not accessible to screen readers include, for example, .pdf image files as well as physical documents.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 business days, as the statute requires.


Alejandro Ramirez

From: Massachusetts Department of Correction (Central Office)

Good Afternoon,
Please see the attached response to your records request.
Thank you,

From: Alejandro Ramirez


Thanks so much for your help with this request! I really appreciate it.

Alejandro Ramirez