MA RMV Onboarding Materials

Alex Richardson filed this request with the Registry of Motor Vehicles of Massachusetts.
Tracking #


Est. Completion None
Partially Completed


From: Alex Richardson

To Whom It May Concern:

Pursuant to the Massachusetts Public Records Law, M.G.L. c.66, ยง10, I hereby request the following records:

All onboarding materials used for consumer-facing employees of the Massachusetts Registry of Motor Vehicles, including but not limited to employee handbooks, email guidelines and org. charts.

I also request that, if appropriate, fees be waived as we believe this request is in the public interest, as suggested but not stipulated by the recommendations of the Massachusetts Supervisor of Public Records. The requested documents will be made available to the general public free of charge as part of the public information service at, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

I expect the request to be filled in an accessible format, including for screen readers, which provide text-to-speech for persons unable to read print. Files that are not accessible to screen readers include, for example, .pdf image files as well as physical documents.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 calendar days, as the statute requires.


Alex Richardson

From: Registry of Motor Vehicles

An acknowledgement letter, stating the request is being processed.

From: Registry of Motor Vehicles

A letter stating the requester must agree to or prepay assessed or estimated fees in order for the agency to continue processing the request.


To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on March 12, 2015. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #15-0123.

Thank you for your help.

From: Registry of Motor Vehicles

A cover letter granting the request and outlining any exempted materials, if any.

From: Registry of Motor Vehicles

A first set of responsive documents from the agency, with more to be sent at a specified date.