DCF Policy Manuals

Mary Connaughton Pioneer Institute filed this request with the Department of Children and Families of Massachusetts.


From: Mary Connaughton

To Whom It May Concern:

Pursuant to the Massachusetts Public Records Law, M.G.L. c.66, ยง10, I hereby request the following records:

- A copy of the most recent DCF employee policy manual
- Any "onboarding materials" created for new employees

I also request that, if appropriate, fees be waived as we believe this request is in the public interest, as suggested but not stipulated by the recommendations of the Massachusetts Supervisor of Public Records. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

I expect the request to be filled in an accessible format, including for screen readers, which provide text-to-speech for persons unable to read print. Files that are not accessible to screen readers include, for example, .pdf image files as well as physical documents.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 calendar days, as the statute requires.


Mary Connaughton

From: DCFCommissioner (DCF)

Thank you for your e-mail. We will respond to your inquiry as soon as possible.

If you are writing to report abuse or neglect of a child, please call the Child At Risk Hotline at: 1-800-792-5200.

If your concern or inquiry is regarding a DCF case or is time sensitive, please contact the Office of the Ombudsman @ 617-748-2444.

For a listing of local DCF offices , please visit: http://www.mass.gov/eohhs/gov/departments/dcf/

From: Robins, Leah (DCF)

This will acknowledge receipt of your freedom of information request. We do not anticipate any cost with the request to provide the following information of a copy of the most recent DCF employee policy manual and any "onboarding materials" created for new employees and hope to provide the documentation by October 2nd.
Unless we hear otherwise, we will forward the disk to the address contained in your request.


Leah Robins
Legislative Director
Department of Children and Families
600 Washington Street, 6th Floor
Boston, MA 02111
(617) 748-2193
cell: 617-512-1891

From: JPat Brown

Hello - I appears we never received the CD, could you please confirm address and re-send? Thank you.

From: Rome, Andrew (DCF)

I was hoping to get this out to you this week, but unfortunately it did not occur. While I am on vacation next week, I will work on this then. As an aside, we are in the process of hiring an attorney whose primary responsibility will be FOIA so that we can be more responsive. My apologies for the delay. Thank you for your patience.

From: Department of Children and Families

A copy of documents responsive to the request.

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From: Rome, Andrew (DCF)

On April 11, 2016 the documents were sent via US mail and received on April 12, 2016. Such documents were sent to you at 185 Devonshire Street, Boston , MA. If you did not receive these documents, please let me know. Thank you.

From: MuckRock

Hello Mr. Rome,

It seems as though the materials were received. In the future, if you could please use the MuckRock address provided on requests, it would be greatly appreciated and would help cut down on confusion.

I hope you have a lovely evening, and we appreciate all of your help.

Thank you!
Beryl, MuckRock



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