Administrative Turnaround at Unemployment Office

Chris Caesar filed this request with the Executive Office of Labor and Workforce Development (EOLWD) of Massachusetts.
Est. Completion None
Status
Fix Required

Communications

From: Chris Caesar

To Whom It May Concern:

Pursuant to the Massachusetts Public Records Law, M.G.L. c.66, ยง10, I hereby request the following records:

Any documents, data, internal analyses or other information about wait times for administrative appeals and/or approvals of unemployment claims. I'd also like to request the number of employees empowered to handle these kinds of appeals at the department, as well as the monthly average number of administrative escalations for the year 2013.

I also request that, if appropriate, fees be waived as we believe this request is in the public interest, as suggested but not stipulated by the recommendations of the Massachusetts Supervisor of Public Records. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

I expect the request to be filled in an accessible format, including for screen readers, which provide text-to-speech for persons unable to read print. Files that are not accessible to screen readers include, for example, .pdf image files as well as physical documents.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 business days, as the statute requires.

Sincerely,

Chris Caesar

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Feb. 28, 2014. Please let me know when I can expect to receive a response, or if further clarification is needed.

Thank you for your help.

From: Lyons, Paula (EOL)

Mr. Caesar:
Please see the attached letter regarding your records requests.
Thank you.

From: Chris Caesar

Thank you. I look forward to hearing about your determinations.

Regards,
Chris

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Feb. 28, 2014. Please let me know when I can expect to receive a response, or if further clarification is needed.

Thank you for your help.

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Feb. 28, 2014. Please let me know when I can expect to receive a response, or if further clarification is needed.

Thank you for your help.

From: Executive Office of Labor and Workforce Development (EOLWD)

A cover letter granting the request and outlining any exempted materials, if any.

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Feb. 28, 2014. Please let me know when I can expect to receive a response, or if further clarification is needed.

Thank you for your help.

From: Dufresne, Ann (EOL)

* Any introductory materials provided to new employees responsible for answering phones and/or handing unemployment claims in-person, including any training modules related to the agency's new website.

* Any documents, data, internal analyses or other information about wait times for administrative appeals and/or approvals of unemployment claims. I'd also like to request the number of employees empowered to handle these kinds of appeals at the department, as well as the monthly average number of administrative escalations for the year 2013.

A packet of materials which included a thumb drive was mailed to your PO Box 55819 on April 25, 2014 in response to your FOIA requests above. Please let me know if you did not receive the materials or if you have any further questions once you have reviewed the materials.

Thank you.

Ann C. Dufresne
Communications Director
Executive Office of Labor & Workforce Development
617-626-7121
617-680-4755
Ann.Dufresne@state.ma.us<mailto:Ann.Dufresne@state.ma.us>

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Feb. 28, 2014. Please let me know when I can expect to receive a response, or if further clarification is needed.

Thank you for your help.

From: Dufresne, Ann (EOL)

A packet of materials which included a thumb drive was mailed to your PO Box 55819 on April 25, 2014 in response to your FOIA requests. Please let me know if you did not receive the materials or if you have any further questions once you have reviewed the materials.

Thank you.

Ann C. Dufresne
Communications Director
Executive Office of Labor & Workforce Development
617-626-7121
617-680-4755
Ann.Dufresne@state.ma.us<mailto:Ann.Dufresne@state.ma.us<mailto:Ann.Dufresne@state.ma.us%3cmailto:Ann.Dufresne@state.ma.us>>
---

Ann C. Dufresne
Communications Director
Executive Office of Labor & Workforce Development
617-626-7121
617-680-4755
Ann.Dufresne@MassMail.state.ma.us<mailto:Ann.Dufresne@MassMail.state.ma.us>

From: Chris Caesar

Hello Ms. Dufresne,

I am following up on my Appeal, filed in early April, #AP-2014-02350. Are there any updates as to the status of my request?

Regards,
Chris Caesar
Boston Globe

From: Dufresne, Ann (EOL)

A packet of materials which included a thumb drive was mailed to your PO Box 55819 on April 25, 2014 in response to your FOIA requests. Please let me know if you did not receive the materials or if you have any further questions once you have reviewed the materials.

From: Chris Caesar

Ms. Dufresne,

I apologize; I was updating a lot of FOIA correspondence and accidentally sent you the wrong message. However, it appears the thumb drive you provided was somehow lost in the shuffle as I never received it. Is there any way it could be resent, or perhaps provided via Dropbox or e-mail?

Thanks for your help.

Chris

From: Dufresne, Ann (EOL)

I did not do a back-up of the thumb drive and the information is too large a file to send by email. Did you get the packet of information that went along with the thumb drive? I sent the drive back in April, why are you just telling us now that it was lost?

From: Chris Caesar

Actually, never mind, we had a filing error. Thanks so much.

From: Dufresne, Ann (EOL)

Ok, let me know if you didn't get information that you requested.

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