Proctorio usage statistics (Texas Tech University)

Todd Feathers filed this request with the Texas Tech University of Lubbock, TX.
Multi Request Proctorio usage statistics


From: Todd Feathers

To Whom It May Concern:

Pursuant to the Texas Public Information Act, I hereby request the following records:

1) Copies of usage statistics/reports from the university's Proctorio software documenting:
a) How many times the proctoring software has been used since Jan. 1, 2020
b) How many times the software has flagged activity as suspicious since Jan. 1, 2020

The Proctorio software allows for automatic generation of these reports, as demonstrated by the attached document. If it is not possible to generate reports for a specific time frame starting on Jan. 1, 2020, I ask that you provide weekly, monthly, or academic year reports covering 2019 and as much of 2020 as is possible.

I ask that all fees be waived as I am a journalist and I intend to use the requested records to publish articles in the public interest, and not for any commercial purpose.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter.

I look forward to receiving your response to this request within 10 business days, as the statute requires.


Todd Feathers

From: Texas Tech University

To Whom it may concern,
Despite your misleading email below, this request was not received until October 15th. You will receive a response within 10 business days.

Ronny H. Wall
Sr. Associate General Counsel
Texas Tech University System
(806) 742-2155

This communication, including any attachments, originates from an Attorney and may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply e-mail, delete and destroy all copies of the original message.

Required IRS Circular 230 Disclosure: Any U.S. tax advice contained in the body of this e-mail (including any attachments) is not intended or written to be used, and cannot be used, by the recipient for the purpose of (1) avoiding penalties that may be imposed under the Internal Revenue Code or applicable state or local tax law provisions or (2) promoting, marketing or recommending to another party any transaction or matter addressed herein.

From: Texas Tech University

Dear Mr. Feathers,

Pursuant to your request, Texas Tech University responds as follows:

Please note, TTU uses Proctorio in both the Higher Education and K-12 program so the following numbers may include K-12 students taking exams. The following is the number of times the tool was used since January 2020.

January 2020
February 2020
March 2020
April 2020
May 2020
June 2020
July 2020
August 2020
September 2020
October so far

Additionally, we have 408 instructors or admins utilizing the product since Jan. 2020.

As to part 1b) of your request, we do not have any details as to that because these results are all editable after students submit their attempts. When instructors are looking through the Proctorio Gradebook, they can adjust all flagging and severity levels as many times as they'd like, whenever they'd like. Additionally, this information is only accessible by the instructor or admin who has access to the courses. Proctorio merely gives them the information, and the faculty decide what is flagged and how much it is flagged. So there is no accurate way to determine how many items have been flagged by Proctorio.

Feel free to contact Ronny Wall if you have any questions or concerns. Please continue to send all open records requests to<>.

Candace Norrod, CP
NALA Certified Paralegal
P.O. Box 42021, Lubbock, Texas 79409-2021
T 806.742-2155<>