Consumer complaints about certain companies/products

Vikas Kumar filed this request with the Office of the Attorney General - Iowa of Iowa.

It is a clone of this request.



From: Brandon Smith

To Whom It May Concern:

Pursuant to the Iowa Open Records Law (Code Chapter 22), I hereby request the following records:

The full text and metadata (i.e. filing date and unique requester line, though not necessarily personal consumer information) of any and all complaints to your office about the following companies or products between January 1, 2015 to April 12, 2017. Companies:

FleetCor, Fuelman, Universal Premium Fleet Card, BP Business Solutions Fuel Card, BP Business Solutions MasterCard, Chevron Texaco Business Mastercard, Chevron Texaco Universal Card, Chevron and Texaco Diesel Advantage Card, NexTraq, and Comdata.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes. The requester is a journalist working for a periodical accredited by the U.S. Congress.

If you intend to acknowledge receipt of this request, please do so via the same means used to communicate this request to you. (For instance, a reply to the original email.) We would prefer that any questions about the request be asked via the same communication method. However, if you need to explain or ask something complicated, you may call us at 202-813-1032, extension 120. I will memorialize phone conversations via email afterward.

In the event that there are fees, please inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically--by e-mail attachment, or if the response is too large, direct download link or mailed CD-ROM.

If mailing a CD, please alert us of this fact via reply email (so we know to wait on the post), and send the CD to:

c/o Brandon Smith
The Capitol Forum
1233 20th St NW #301
Washington, DC 20036

Thank you in advance for your anticipated cooperation in this matter. I would request your response within 10 business days, as the statute requires.


Brandon Smith
The Capitol Forum

From: Whitney, Jessica [AG]

Attached please find the one responsive complaint we have at hand. We have a few complaints that are all 2004 and earlier regarding Fleet Card Systems, Chevron Cards, and Comdata. If you would like the pre-2004 complaints, please let me know. Those old complaints are at the state records center and sometimes take a couple of months to process as the records center has very limited staffing.

Please let me know if you have any additional questions.


Jessica Whitney
Director - Consumer Protection
Office of the Attorney General of Iowa
1305 E. Walnut St.
Des Moines, Iowa 50319
Main: (515) 281-5924 | Direct: (515) 281-8772
Email:<> |<>

From: Brandon Smith


Thanks so much for your help with this request! I really appreciate it.

Brandon Smith