University Social Media Monitoring (University of Illinois)

Good morning,

We have received your request. I have one question before we can begin processing your request--to which university within the University of Illinois System is your request directed? There are three universities within the System--University of Illinois Urbana-Champaign, University of Illinois Chicago and University of Illinois Springfield. Please let me know to which university your request is directed. Once we have this clarifying information, we can begin processing your request.
Thanks,
Kathy

January 10, 2017

Nick Szuberla
MuckRock
Dept MR 31329
411A Highland Ave.
Somerville, MA 02144
requests@muckrock.com

Re: FOIA 17-013

Dear Mr. Szuberla:

I write to respond to your Freedom of Information request of December 27, 2016 and received in my office on January 3, in which you requested:

"1. All records regarding the purchase of, acquisition of, installation of, subscription to, payment for, or agreements concerning software designed to access information from social media services;
2. All records that contain any information about the functioning of software designed to access information from social media services that is used or has been used by your university;
3. All records regarding correspondence about or with a company that offers software designed to access information from social media services, including but not limited to all correspondence about or with the companies Brightplaent, Geofeedia, Intrado Inc, LifeRaft, Magnet Forensics, Media Sonar, Signal Corporation, and ZeroFOX;
4. All records regarding the policies that govern access to or use of software designed to access information from social media services;
5. All training materials and all records used to instruct members of your agency in the proper use of software designed to access information from social media services or of the information such software is capable of accessing;
6. All records regarding the sharing with entities outside the university of information obtained from or obtained by using software designed to access information from social media services;
7. All records referencing social media profiles, comments, posts, messages, or events accessed or retained from social media services through use of software designed to access information from social media services."

I am writing to invoke an extension of the deadline for responding to the request under the following section(s) of the Act, which allow for additional time when:

* 140/3(e)(v) the requested records require examination and evaluation by personnel having the necessary competence and discretion to determine if they are exempt from disclosure under Section 7 of this Act or should be revealed only with appropriate deletions;

* 140/(3)(e)(vi) the request for records cannot be complied with by the public body within the time limits prescribed by paragraph (c) of this Section without unduly burdening or interfering with the operations of the public body.

I am taking the additional five days allowed by law to review information. The revised deadline will now be January 18.
Sincerely,

Jaclyn Banister
FOIA Coordinator

On behalf of

Thomas P. Hardy
Executive Director, University Relations

January 18, 2017

Nick Szuberla
MuckRock
Dept MR 31329
411A Highland Ave.
Somerville, MA 02144
requests@muckrock.com

Re: FOIA 17-013

Dear Mr. Szuberla:

I write to respond to your Freedom of Information request of December 27, 2016 and received in my office on January 3, in which you requested the following information from the University of Illinois at Urbana-Champaign:

"1. All records regarding the purchase of, acquisition of, installation of, subscription to, payment for, or agreements concerning software designed to access information from social media services;
2. All records that contain any information about the functioning of software designed to access information from social media services that is used or has been used by your university;
3. All records regarding correspondence about or with a company that offers software designed to access information from social media services, including but not limited to all correspondence about or with the companies Brightplaent, Geofeedia, Intrado Inc, LifeRaft, Magnet Forensics, Media Sonar, Signal Corporation, and ZeroFOX;
4. All records regarding the policies that govern access to or use of software designed to access information from social media services;
5. All training materials and all records used to instruct members of your agency in the proper use of software designed to access information from social media services or of the information such software is capable of accessing;
6. All records regarding the sharing with entities outside the university of information obtained from or obtained by using software designed to access information from social media services;
7. All records referencing social media profiles, comments, posts, messages, or events accessed or retained from social media services through use of software designed to access information from social media services."

Information responsive to your request is available and attached. These are public documents numbering 165 pages.

Portions of these documents have been redacted pursuant to the following section(s) of the Act:

* 140/7(1)(b) that exempts from disclosure "Private information, unless disclosure is required by another provision of this Act, a State or federal law or a court order." This includes FEINs and home addresses.
* 140/7(1)(g) that exempts from disclosure "Trade secrets and commercial or financial information obtained from a person or business where the trade secrets or commercial or financial information are furnished under a claim that they are proprietary, privileged or confidential, and that or where disclosure of the trade secrets or commercial or financial information would cause competitive harm to the person or business..." This includes information, provided under a claim that it is confidential, a trade secret or proprietary, that would cause competitive harm if released.

Please call my office if you wish to inspect or receive a physical copy of these documents.

Please note, the above referenced documents were located after searching the specific vendors listed in your request. To the extent you were seeking information about other records, policies, contracts or services, compliance with your request would be unduly burdensome to the University and its operations. Without more specific information, such as a specific vendor name or contract/bid number, the University is not able to fully search its central files and full compliance with your request would require a search conducted unit by unit. The limited staff available to perform such a search and review and the short response time allowed by the FOIA makes the task of review and response in a timely manner unduly burdensome upon the University. For this reason, the University's burden to process this request outweighs the public interest.

Pursuant to Section 3(g) of the Act, we would like to extend to you an opportunity to modify your request to make it of more manageable proportions. Specifically, we request that limit the scope of your request to records related to specific vendors or contracts. This change will help narrow your request to more manageable proportions. If you do not reduce the request, it shall be treated as a denial.

You have a right, under the law, to seek a review of this response by the Public Access Counselor (PAC) in the Office of the Attorney General. The PAC may be reached by phone at 877-299-3642, by email to publicaccess@atg.state.il.us, or by postal mail at the Public Access Bureau, 500 S. 2nd Street, Springfield, Illinois 62706. You also have the right to seek judicial review under section 11 of this Act.

If you have questions for our office, please contact 217-333-6400.

Sincerely,

Thomas P. Hardy

Executive Director

and Chief Records Officer