ShotSpotter support logs
| Submitted | Aug. 2, 2021 |
| Est. Completion | None |
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Communications
From: Todd Feathers
To Whom It May Concern:
Pursuant to the Illinois Freedom of Information Act., I hereby request the following records:
1) All chat logs documenting customer support/service conversations between department personnel and ShotSpotter employees since Jan. 1, 2020. These logs can easily be extracted from the department's ShotSpotter Respond system.
I ask that all fees be waived as I am a journalist and intend to use the requested records to publish articles in the public interest. In the event you choose to impose fees, I request a detailed breakdown of the fees, including the hourly wage of each employee involved and an explanation justifying the employee hours required to fulfill the request.
Should you choose to reject this request or redact portions of it, I ask that you provide a detailed breakdown of the statutory exemptions and associated case law underlying your decision to withhold each/any portion from public review.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.
Sincerely,
Todd Feathers
From: Denver Police Department
Request received and in process.
Thanks,
Andrea Webber | Records Administrator
Department of Public Safety| City and County of Denver
Pronouns<https://www.mypronouns.org/what-and-why> | She/Her/Hers
p: 720.913.6749 c: 720.793.5700 | Andrea.Webber@denvergov.org<mailto:Andrea.Webber@denvergov.org>
[cid:image001.jpg@01D787AF.189937C0]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this e-mail and any attachments thereto is strictly prohibited. If you have received this e-mail in error, please notify me immediately at 720-913-6749 and permanently delete the original and destroy any copies or printouts. Thank you.
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From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Colorado Open Records Act request, copied below, and originally submitted on Aug. 2, 2021. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Denver Police Department
Good Morning -
The Denver Police Department is not the custodian of records related to the customer support logs held within the ShotSpotter Flex program. The custodian of these records would be ShotSpotter.
Thank you,
Andrea Webber | Records Administrator
Department of Public Safety| City and County of Denver
Pronouns<https://www.mypronouns.org/what-and-why> | She/Her/Hers
p: 720.913.6749 c: 720.793.5700 | Andrea.Webber@denvergov.org<mailto:Andrea.Webber@denvergov.org>
[cid:image001.jpg@01D79352.35BA4480]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this e-mail and any attachments thereto is strictly prohibited. If you have received this e-mail in error, please notify me immediately at 720-913-6749 and permanently delete the original and destroy any copies or printouts. Thank you.
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From: Todd Feathers
Hello Andrea,
Thank you very much for your response. Are you saying that the department has no way to review the support logs or chats between its employees and the company? That seems unlikely, as that kind of information is generally stored by the software and easily accessible and exportable by system administrators.
Furthermore, the chat logs constitute communications by government employees, on government time, using government devices in the course of government business. They are therefore "electronic mail" under the Colorado Open Records Act (24-72-202 subsection 1.2) and the department is legally required to maintain them in such a manner that they can be reviewed by the public.
Please advise as to how the department intends to proceed.
Thank you,
Todd Feathers
From: Denver Police Department
Good Afternoon,
The Denver Police Department is not the custodian of records related to the customer support logs held within the ShotSpotter Flex program. The custodian of these records would be ShotSpotter.
Thank you,
Andrea Webber | Records Administrator
Department of Public Safety| City and County of Denver
Pronouns<https://www.mypronouns.org/what-and-why> | She/Her/Hers
p: 720.913.6749 c: 720.793.5700 | Andrea.Webber@denvergov.org<mailto:Andrea.Webber@denvergov.org>
[https://www.denvergov.org/content/dam/denvergov/Portals/534/images/DenverEmailSignature.jpg]
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