Social Media Monitoring (Charlotte-Mecklenburg Police Department)

Working Narratives filed this request with the Charlotte-Mecklenburg Police Department of Charlotte, NC.
Multi Request Social Media Monitoring


From: Working Narratives

To Whom It May Concern:

Pursuant to the North Carolina Public Records Law, I hereby request the following records:

All records, including memoranda, policies, procedures, communications, legal opinions, training modules, directives, guidelines, and correspondence (including over e-mail) related to any electronic data collected, captured, recorded, retained, processed, intercepted, analyzed, or shared by surveillance/monitoring tools involving social media platforms.

In consideration of the information above, Working Narratives seeks all records that contain, constitute, or reference agreements, contracts, and communications with outside agencies and private companies regarding social media monitoring , including but not limited to Memoranda of Understanding, Statements of Work, and Purchase Orders.

We also seek records that contain, constitute, or reference training materials, guidance or modules for any social media monitoring tools, or that contain, constitute, or reference the testing or evaluation of social media monitoring tools, including but not limited to market surveys of vendors of social media analytical tools, and qualitative and quantitative assessments of the capabilities provided by various tools.

The time frame for which we are seeking records is from January 2016 through July 2018.

If you determine that any portion or portions of this request cannot be fulfilled as promptly as any other portion of this request, we ask that you first fulfill whatever portion of this request you can fulfill within 10 business days and then fulfill the remainder of the request as promptly as possible.

We are happy to work with your office to make this request as simple as possible and eliminate unnecessary work. Please contact us before you incur labor costs or the use of information technology resources beyond those that your agency has already established for reproduction of the information requested. We can probably find an efficient solution that serves the public interest while minimizing your effort.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, we would be grateful if you would inform us of the total charges in advance of fulfilling our request. We would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. We would request your response within ten (10) business days.


Working Narratives

From: Charlotte-Mecklenburg Police Department

Dear Working Narratives:

This office is in receipt of your request. We are in the process of reviewing your request, and we will comply in accordance with N.C.G.S. 132-1.4.


Shannon T. Dixon
Police Paralegal
601 E. Trade St.
Charlotte NC 28202

From: Charlotte-Mecklenburg Police Department

Please find the attached social media policy. Any social media used by undercover officers or any alias used would be criminal intelligence information protected under G.S. 132-1.4 and is not a public record so there are no public documents responsive to this request.