Police social media monitoring contracts/manuals (Austin Police Department)

Todd Feathers filed this request with the Austin Police Department of Austin, TX.
Tracking #


Multi Request Police social media monitoring contracts/manuals
Est. Completion None
No Responsive Documents


From: Todd Feathers

To Whom It May Concern:

Pursuant to the Texas Public Information Act, I hereby request the following records:

1) Copies of all department contracts for services that provide social media monitoring capabilities. This includes, but is not limited to, tools that allow the department to monitor social media posts within a certain geographic area (commonly known as geofencing), set flags that generate automatic alerts/reports when certain terms are included in posts, analyze social media to determine which users interact with each other (for instance, creating social network maps/circles). This request should be construed to include tools such as Thompson Reuters CLEAR, which provides additional services beyond social media monitoring.

2) Copies of all technical specifications, user manuals, handbooks, instructions or comparable documents for the above mentioned tools.

I ask that all fees be waved as I am a journalist (examples of my work can be found at toddfeathers.com) and I intend to use the requested records to publish articles in the public interest.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 business days, as the statute requires.


Todd Feathers

From: Austin Police Department

Dear Todd Feathers:

Thank you for your interest in the public records of the Austin Police Department. Your request has been received and is being processed. Your request was received in this office on 6/9/2020 and given the reference number R039334-060920 for tracking purposes.
Please be advised that the Austin Police Department’s Central Records Division receives over 2500 requests for information a month. These requests are processed in the order received, and we strive to respond to each request promptly, as required by law.
Please know that, as a result of the large volume of requests received, the anticipated timeframe for responding to your request is approximately 45-60 business days.
You will be contacted about the availability and/or provided with copies of the records requested. PLEASE NOTE: The Texas Public Information Act does not require a governmental body to create new information, to do legal research, or to answer questions.
You can monitor the progress of your request at the link below and you’ll receive an email when your request has been completed. Again, thank you for using the Austin Public Records Center.
Austin Police Department

From: Austin Police Department

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Good afternoon,
The information that you're requesting does not exist. Because we have no responsive information, I will now close out this request.
Thank you,


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