Contracts and Policies Regarding IMSI Catchers (Albuquerque Police Department)
| Tracking # |
19-6361 |
| Submitted | Oct. 31, 2016 |
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Communications
From: Curtis Waltman
To Whom It May Concern:
Pursuant to the New Mexico Inspection of Public Records Act, I hereby request the following documents:
Documents concerning IMSI catchers or any of the following words: "Stingray", "cell site simulator", or "dirtbox". including:
-Contracts with the Harris Corporation regarding the acquisition of their Stingray or KingFish IMSI catchers
-Department policies and procedure regarding the use of IMSI catcher technology
-policies and procedures on the keeping of statistics about the Department's use and acquisition of IMSI catchers
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 15 business days, as the statute requires.
Sincerely,
Curtis Waltman
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock
To Whom It May Concern:
Pursuant to the New Mexico Inspection of Public Records Act, I hereby request the following documents:
Documents concerning IMSI catchers or any of the following words: "Stingray", "cell site simulator", or "dirtbox". including:
-Contracts with the Harris Corporation regarding the acquisition of their StingRay, AmberJack, HailStorm, or KingFish IMSI catchers
-Department policies and procedure regarding the use of IMSI catcher technology
-policies and procedures on the keeping of statistics about the Department's use and acquisition of IMSI catchers
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 15 business days, as the statute requires.
Sincerely,
Curtis Waltman
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New Mexico Inspection of Public Records Act request, copied below, and originally submitted on Oct. 31, 2016. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following request, copied below. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Albuquerque Police Department
City of Albuquerque
************************************************************************
Hi there
Your first City of Albuquerque record request (request number #19-6361) has been submitted.
It is currently unpublished and is not available for the general public to view.
As the requester, you can always see the status of your
request by signing into the City of Albuquerque Public Records
portal here.
If you haven't already activated your account,
click here to get started.
Once your account is activated, your request will be visible at the following link:
Request #19-6361.
************************************************************************
<em>Questions about your request?</em> Reply to this email or sign in to contact staff at City of Albuquerque.<br></br><em>Technical support:</em> See our <a href='https://www.nextrequest.com/support'>help page</a>
From: Albuquerque Police Department
Hello,
Your request has been received and entered as 19-6361. For future records requests please go to the following website to submit your request:
Abqrecords.cabq.gov
Thank you,
[COA Logo_Horizontal_CityClerk-with tag]
Stephanie Casaus
Senior Office Assistant | Office of the City Clerk
o 505.924-3650
www.cabq.gov<http://www.cabq.gov/family>
-
image001
From: Albuquerque Police Department
City of Albuquerque
************************************************************************
Hi there
A message was sent to you regarding record request #19-6361:
Hello Mr. Waltman,
On 09/19/2019, we received your request to inspect the following:
On Dec. 7, 2016:
Subject: RE: Inspection of Public Records Act Request: Contracts and Policies Regarding IMSI Catchers (Albuquerque Police Department)
To Whom It May Concern:
Pursuant to the New Mexico Inspection of Public Records Act, I hereby request the following documents:
Documents concerning IMSI catchers or any of the following words: "Stingray", "cell site simulator", or "dirtbox". including:
-Contracts with the Harris Corporation regarding the acquisition of their StingRay, AmberJack, HailStorm, or KingFish IMSI catchers
-Department policies and procedure regarding the use of IMSI catcher technology
-policies and procedures on the keeping of statistics about the Department's use and acquisition of IMSI catchers
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 15 business days, as the statute requires.
Sincerely,
Curtis Waltman
Although it may be sooner, it will take up to 15 calendar days to respond to your request, which will be on 10/04/2019.
Sincerely,
Ashley Martinez
IPRA Specialist
************************************************************************
<em>Questions about your request?</em> Reply to this email or sign in to contact staff at City of Albuquerque.<br></br><em>Technical support:</em> See our <a href='https://www.nextrequest.com/support'>help page</a>
From: Albuquerque Police Department
City of Albuquerque
************************************************************************
Hi there
A message was sent to you regarding record request #19-6361:
Hello,
Your request is dated December 7, 2016. The City of Albuquerque received your request on September 19, 2019. Would you please advise if you are still interested in obtaining the requested records?
Sincerely,
Ashley Martinez
IPRA Specialist
Office (505) 924-3656
************************************************************************
<em>Questions about your request?</em> Reply to this email or sign in to contact staff at City of Albuquerque.<br></br><em>Technical support:</em> See our <a href='https://www.nextrequest.com/support'>help page</a>
From: Albuquerque Police Department
City of Albuquerque
************************************************************************
Hi there
A message was sent to you regarding record request #19-6361:
Dear Requester:
We received your request from the MuckRock website on approximately September 19, 2019. Although your request was dated October 31, 2016, Muckrock had sent the request to a non-functioning email address and we had not received it.
On September 24, 2019, we contacted you to confirm whether you still wanted the records. A staff member in our office also called MuckRock at that time and was advised the only way to correspond with you was through email. Please confirm whether you are still interested in this request. If we do not hear from you by January 22, 2020, we will close your request. You are welcome to submit a new request in the future.
Sincerely,
Ethan Watson
Acting City Clerk
************************************************************************
<em>Questions about your request?</em> Reply to this email or sign in to contact staff at City of Albuquerque.<br></br><em>Technical support:</em> See our <a href='https://www.nextrequest.com/support'>help page</a>
From: Albuquerque Police Department
City of Albuquerque
************************************************************************
Hi there
Record request #19-6361 has been closed. The closure reason supplied was:
Dear Requester:
We received your request from the MuckRock website on approximately September 19, 2019. Although your request was dated October 31, 2016, Muckrock had sent the request to a non-functioning city email address and we had not received it.
On September 24, 2019, we contacted you to confirm whether you still wanted the records. A staff member in our office also called MuckRock at that time and was advised the only way to correspond with you was through email. On January 15, 2020, we contacted you and asked that you confirm you were still interested in the request. We indicated that if we did not hear from you by January 22, 2020 we would close your request. It is now January 23, 2020 and we have not received any confirmation from you that you are still interested in this request. As a result, we are deeming your request abandoned and closing this request. You are welcome to submit a new request in the future.
Sincerely,
Ethan Watson
Acting City Clerk
************************************************************************
<em>Questions about your request?</em> Reply to this email or sign in to contact staff at City of Albuquerque.<br></br><em>Technical support:</em> See our <a href='https://www.nextrequest.com/support'>help page</a>